{ "category": { "id": "difficult_conversations", "display_name": "Difficult Conversations", "description": "Questions that help couples choose the right time, speak plainly, listen carefully, and handle hard subjects without pressure.", "access": "mixed", "icon_name": "forum", "schema_version": "question_v2", "metadata": { "content_version": "difficult_conversations_v3_final_reviewed", "total_questions": 150, "free_questions": 45, "premium_questions": 105, "type_counts": { "single_choice": 30, "multi_choice": 90, "scale": 15, "this_or_that": 10, "written": 5 }, "depth_counts": { "1": 39, "2": 83, "3": 28 }, "pack_boundary": "How to start, frame, receive, and continue a hard conversation before it becomes active conflict or later repair.", "final_review": "Current guide, read-aloud, option-parallelism, cross-pack, consent, privacy, safety, repetition, and importer review completed." } }, "questions": [ { "id": "difficult_conversations_001", "category_id": "difficult_conversations", "type": "single_choice", "text": "When is a serious conversation easiest for you to begin?", "depth": 1, "access": "free", "tags": [ "timing", "readiness", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_001_1_after_we_have_eaten_and_settled_in", "text": "After we have eaten and settled in" }, { "id": "difficult_conversations_001_2_during_a_quiet_walk_together", "text": "During a quiet walk together" }, { "id": "difficult_conversations_001_3_earlier_in_the_day_with_time_ahead", "text": "Earlier in the day with time ahead" }, { "id": "difficult_conversations_001_4_at_a_time_we_chose_in_advance", "text": "At a time we chose in advance" } ], "answer_config": { "options": [ { "id": "difficult_conversations_001_1_after_we_have_eaten_and_settled_in", "text": "After we have eaten and settled in" }, { "id": "difficult_conversations_001_2_during_a_quiet_walk_together", "text": "During a quiet walk together" }, { "id": "difficult_conversations_001_3_earlier_in_the_day_with_time_ahead", "text": "Earlier in the day with time ahead" }, { "id": "difficult_conversations_001_4_at_a_time_we_chose_in_advance", "text": "At a time we chose in advance" } ] } }, { "id": "difficult_conversations_002", "category_id": "difficult_conversations", "type": "multi_choice", "text": "Which signs tell you that you have enough energy for a hard talk?", "depth": 1, "access": "free", "tags": [ "readiness", "energy", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_002_1_i_can_focus_without_rushing", "text": "I can focus without rushing" }, { "id": "difficult_conversations_002_2_my_body_feels_reasonably_calm", "text": "My body feels reasonably calm" }, { "id": "difficult_conversations_002_3_i_am_not_distracted_by_another_deadline", "text": "I am not distracted by another deadline" }, { "id": "difficult_conversations_002_4_i_can_hear_an_answer_i_may_not_expect", "text": "I can hear an answer I may not expect" } ], "answer_config": { "options": [ { "id": "difficult_conversations_002_1_i_can_focus_without_rushing", "text": "I can focus without rushing" }, { "id": "difficult_conversations_002_2_my_body_feels_reasonably_calm", "text": "My body feels reasonably calm" }, { "id": "difficult_conversations_002_3_i_am_not_distracted_by_another_deadline", "text": "I am not distracted by another deadline" }, { "id": "difficult_conversations_002_4_i_can_hear_an_answer_i_may_not_expect", "text": "I can hear an answer I may not expect" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_003", "category_id": "difficult_conversations", "type": "multi_choice", "text": "What makes the timing of a difficult subject feel considerate?", "depth": 1, "access": "free", "tags": [ "timing", "consideration", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_003_1_checking_whether_i_have_a_few_minutes", "text": "Checking whether I have a few minutes" }, { "id": "difficult_conversations_003_2_giving_me_some_idea_of_the_topic", "text": "Giving me some idea of the topic" }, { "id": "difficult_conversations_003_3_avoiding_the_moment_right_before_sleep", "text": "Avoiding the moment right before sleep" }, { "id": "difficult_conversations_003_4_leaving_enough_time_for_a_real_answer", "text": "Leaving enough time for a real answer" } ], "answer_config": { "options": [ { "id": "difficult_conversations_003_1_checking_whether_i_have_a_few_minutes", "text": "Checking whether I have a few minutes" }, { "id": "difficult_conversations_003_2_giving_me_some_idea_of_the_topic", "text": "Giving me some idea of the topic" }, { "id": "difficult_conversations_003_3_avoiding_the_moment_right_before_sleep", "text": "Avoiding the moment right before sleep" }, { "id": "difficult_conversations_003_4_leaving_enough_time_for_a_real_answer", "text": "Leaving enough time for a real answer" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_004", "category_id": "difficult_conversations", "type": "scale", "text": "How easy is it for you to say that the timing does not work?", "depth": 1, "access": "free", "tags": [ "timing", "comfort", "difficult_conversations" ], "answer_config": { "min": 1, "max": 5, "min_label": "Not easy yet", "max_label": "Very easy" } }, { "id": "difficult_conversations_005", "category_id": "difficult_conversations", "type": "this_or_that", "text": "A little warning first or a planned time to talk?", "depth": 1, "access": "free", "tags": [ "quick_choice", "preparation", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_005_1_a_little_warning_first", "text": "A little warning first" }, { "id": "difficult_conversations_005_2_a_planned_time_to_talk", "text": "A planned time to talk" } ], "answer_config": { "options": [ { "id": "difficult_conversations_005_1_a_little_warning_first", "text": "A little warning first" }, { "id": "difficult_conversations_005_2_a_planned_time_to_talk", "text": "A planned time to talk" } ] } }, { "id": "difficult_conversations_006", "category_id": "difficult_conversations", "type": "multi_choice", "text": "Which moments usually make a hard conversation harder than it needs to be?", "depth": 2, "access": "free", "tags": [ "timing", "poor_conditions", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_006_1_one_of_us_is_already_running_late", "text": "One of us is already running late" }, { "id": "difficult_conversations_006_2_the_television_is_competing_for_attention", "text": "The television is competing for attention" }, { "id": "difficult_conversations_006_3_someone_else_can_overhear_us", "text": "Someone else can overhear us" }, { "id": "difficult_conversations_006_4_we_are_both_too_tired_to_think_clearly", "text": "We are both too tired to think clearly" } ], "answer_config": { "options": [ { "id": "difficult_conversations_006_1_one_of_us_is_already_running_late", "text": "One of us is already running late" }, { "id": "difficult_conversations_006_2_the_television_is_competing_for_attention", "text": "The television is competing for attention" }, { "id": "difficult_conversations_006_3_someone_else_can_overhear_us", "text": "Someone else can overhear us" }, { "id": "difficult_conversations_006_4_we_are_both_too_tired_to_think_clearly", "text": "We are both too tired to think clearly" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_007", "category_id": "difficult_conversations", "type": "single_choice", "text": "If a topic is not urgent, how much notice feels best?", "depth": 1, "access": "free", "tags": [ "notice", "planning", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_007_1_a_few_minutes", "text": "A few minutes" }, { "id": "difficult_conversations_007_2_an_hour_or_two", "text": "An hour or two" }, { "id": "difficult_conversations_007_3_later_the_same_day", "text": "Later the same day" }, { "id": "difficult_conversations_007_4_a_day_in_advance", "text": "A day in advance" } ], "answer_config": { "options": [ { "id": "difficult_conversations_007_1_a_few_minutes", "text": "A few minutes" }, { "id": "difficult_conversations_007_2_an_hour_or_two", "text": "An hour or two" }, { "id": "difficult_conversations_007_3_later_the_same_day", "text": "Later the same day" }, { "id": "difficult_conversations_007_4_a_day_in_advance", "text": "A day in advance" } ] } }, { "id": "difficult_conversations_008", "category_id": "difficult_conversations", "type": "multi_choice", "text": "What helps you decide whether a subject can wait?", "depth": 2, "access": "free", "tags": [ "urgency", "judgment", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_008_1_risk_of_harm_if_we_wait", "text": "Risk of harm if we wait" }, { "id": "difficult_conversations_008_2_a_deadline_that_is_close", "text": "A deadline that is close" }, { "id": "difficult_conversations_008_3_the_concern_getting_worse_over_time", "text": "The concern getting worse over time" }, { "id": "difficult_conversations_008_4_a_better_chance_of_speaking_thoughtfully_later", "text": "A better chance of speaking thoughtfully later" } ], "answer_config": { "options": [ { "id": "difficult_conversations_008_1_risk_of_harm_if_we_wait", "text": "Risk of harm if we wait" }, { "id": "difficult_conversations_008_2_a_deadline_that_is_close", "text": "A deadline that is close" }, { "id": "difficult_conversations_008_3_the_concern_getting_worse_over_time", "text": "The concern getting worse over time" }, { "id": "difficult_conversations_008_4_a_better_chance_of_speaking_thoughtfully_later", "text": "A better chance of speaking thoughtfully later" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_009", "category_id": "difficult_conversations", "type": "multi_choice", "text": "Which small preparations help you enter a serious talk with a clearer head?", "depth": 1, "access": "free", "tags": [ "preparation", "clarity", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_009_1_writing_down_the_main_point", "text": "Writing down the main point" }, { "id": "difficult_conversations_009_2_taking_care_of_an_immediate_need_first", "text": "Taking care of an immediate need first" }, { "id": "difficult_conversations_009_3_choosing_one_question_to_start_with", "text": "Choosing one question to start with" }, { "id": "difficult_conversations_009_4_deciding_what_can_wait_for_another_day", "text": "Deciding what can wait for another day" } ], "answer_config": { "options": [ { "id": "difficult_conversations_009_1_writing_down_the_main_point", "text": "Writing down the main point" }, { "id": "difficult_conversations_009_2_taking_care_of_an_immediate_need_first", "text": "Taking care of an immediate need first" }, { "id": "difficult_conversations_009_3_choosing_one_question_to_start_with", "text": "Choosing one question to start with" }, { "id": "difficult_conversations_009_4_deciding_what_can_wait_for_another_day", "text": "Deciding what can wait for another day" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_010", "category_id": "difficult_conversations", "type": "written", "text": "What is one thing you wish I remembered before bringing up a hard subject?", "depth": 2, "access": "free", "tags": [ "personal_preference", "preparation", "difficult_conversations" ], "answer_config": { "max_length": 500 } }, { "id": "difficult_conversations_011", "category_id": "difficult_conversations", "type": "multi_choice", "text": "What makes postponing a conversation feel responsible rather than evasive?", "depth": 2, "access": "free", "tags": [ "postponing", "follow_through", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_011_1_naming_a_specific_time_to_return", "text": "Naming a specific time to return" }, { "id": "difficult_conversations_011_2_saying_why_the_delay_would_help", "text": "Saying why the delay would help" }, { "id": "difficult_conversations_011_3_handling_anything_truly_urgent_first", "text": "Handling anything truly urgent first" }, { "id": "difficult_conversations_011_4_keeping_the_new_time_without_another_excuse", "text": "Keeping the new time without another excuse" } ], "answer_config": { "options": [ { "id": "difficult_conversations_011_1_naming_a_specific_time_to_return", "text": "Naming a specific time to return" }, { "id": "difficult_conversations_011_2_saying_why_the_delay_would_help", "text": "Saying why the delay would help" }, { "id": "difficult_conversations_011_3_handling_anything_truly_urgent_first", "text": "Handling anything truly urgent first" }, { "id": "difficult_conversations_011_4_keeping_the_new_time_without_another_excuse", "text": "Keeping the new time without another excuse" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_012", "category_id": "difficult_conversations", "type": "single_choice", "text": "Which question is the best timing check for you?", "depth": 1, "access": "free", "tags": [ "timing", "opening_question", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_012_1_do_you_have_room_for_something_important", "text": "Do you have room for something important?" }, { "id": "difficult_conversations_012_2_would_later_tonight_work_for_a_serious_topic", "text": "Would later tonight work for a serious topic?" }, { "id": "difficult_conversations_012_3_is_now_a_decent_time_for_a_ten_minute_talk", "text": "Is now a decent time for a ten-minute talk?" }, { "id": "difficult_conversations_012_4_can_i_tell_you_what_has_been_on_my_mind", "text": "Can I tell you what has been on my mind?" } ], "answer_config": { "options": [ { "id": "difficult_conversations_012_1_do_you_have_room_for_something_important", "text": "Do you have room for something important?" }, { "id": "difficult_conversations_012_2_would_later_tonight_work_for_a_serious_topic", "text": "Would later tonight work for a serious topic?" }, { "id": "difficult_conversations_012_3_is_now_a_decent_time_for_a_ten_minute_talk", "text": "Is now a decent time for a ten-minute talk?" }, { "id": "difficult_conversations_012_4_can_i_tell_you_what_has_been_on_my_mind", "text": "Can I tell you what has been on my mind?" } ] } }, { "id": "difficult_conversations_013", "category_id": "difficult_conversations", "type": "multi_choice", "text": "Which conditions help you listen without feeling cornered?", "depth": 2, "access": "free", "tags": [ "listening", "conditions", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_013_1_knowing_i_can_ask_for_a_short_pause", "text": "Knowing I can ask for a short pause" }, { "id": "difficult_conversations_013_2_sitting_somewhere_private", "text": "Sitting somewhere private" }, { "id": "difficult_conversations_013_3_hearing_the_concern_stated_plainly", "text": "Hearing the concern stated plainly" }, { "id": "difficult_conversations_013_4_not_being_expected_to_answer_instantly", "text": "Not being expected to answer instantly" } ], "answer_config": { "options": [ { "id": "difficult_conversations_013_1_knowing_i_can_ask_for_a_short_pause", "text": "Knowing I can ask for a short pause" }, { "id": "difficult_conversations_013_2_sitting_somewhere_private", "text": "Sitting somewhere private" }, { "id": "difficult_conversations_013_3_hearing_the_concern_stated_plainly", "text": "Hearing the concern stated plainly" }, { "id": "difficult_conversations_013_4_not_being_expected_to_answer_instantly", "text": "Not being expected to answer instantly" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_014", "category_id": "difficult_conversations", "type": "multi_choice", "text": "What can make a scheduled hard talk feel less intimidating?", "depth": 1, "access": "free", "tags": [ "planning", "comfort", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_014_1_agreeing_on_how_long_the_first_round_will_be", "text": "Agreeing on how long the first round will be" }, { "id": "difficult_conversations_014_2_starting_with_the_reason_the_talk_matters", "text": "Starting with the reason the talk matters" }, { "id": "difficult_conversations_014_3_having_water_or_coffee_nearby", "text": "Having water or coffee nearby" }, { "id": "difficult_conversations_014_4_knowing_one_conversation_does_not_have_to_solve_everything", "text": "Knowing one conversation does not have to solve everything" } ], "answer_config": { "options": [ { "id": "difficult_conversations_014_1_agreeing_on_how_long_the_first_round_will_be", "text": "Agreeing on how long the first round will be" }, { "id": "difficult_conversations_014_2_starting_with_the_reason_the_talk_matters", "text": "Starting with the reason the talk matters" }, { "id": "difficult_conversations_014_3_having_water_or_coffee_nearby", "text": "Having water or coffee nearby" }, { "id": "difficult_conversations_014_4_knowing_one_conversation_does_not_have_to_solve_everything", "text": "Knowing one conversation does not have to solve everything" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_015", "category_id": "difficult_conversations", "type": "multi_choice", "text": "How do you show that a serious conversation has your full attention?", "depth": 1, "access": "free", "tags": [ "readiness", "listening", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_015_1_putting_down_what_i_am_doing", "text": "Putting down what I am doing" }, { "id": "difficult_conversations_015_2_turning_toward_you_before_you_begin", "text": "Turning toward you before you begin" }, { "id": "difficult_conversations_015_3_asking_for_the_main_point_first", "text": "Asking for the main point first" }, { "id": "difficult_conversations_015_4_saying_honestly_how_much_time_i_have", "text": "Saying honestly how much time I have" } ], "answer_config": { "options": [ { "id": "difficult_conversations_015_1_putting_down_what_i_am_doing", "text": "Putting down what I am doing" }, { "id": "difficult_conversations_015_2_turning_toward_you_before_you_begin", "text": "Turning toward you before you begin" }, { "id": "difficult_conversations_015_3_asking_for_the_main_point_first", "text": "Asking for the main point first" }, { "id": "difficult_conversations_015_4_saying_honestly_how_much_time_i_have", "text": "Saying honestly how much time I have" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_016", "category_id": "difficult_conversations", "type": "single_choice", "text": "What should a good opening make clear first?", "depth": 1, "access": "free", "tags": [ "openings", "clarity", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_016_1_why_the_subject_matters", "text": "Why the subject matters" }, { "id": "difficult_conversations_016_2_what_kind_of_response_is_needed", "text": "What kind of response is needed" }, { "id": "difficult_conversations_016_3_how_much_time_the_talk_may_take", "text": "How much time the talk may take" }, { "id": "difficult_conversations_016_4_whether_the_issue_is_urgent", "text": "Whether the issue is urgent" } ], "answer_config": { "options": [ { "id": "difficult_conversations_016_1_why_the_subject_matters", "text": "Why the subject matters" }, { "id": "difficult_conversations_016_2_what_kind_of_response_is_needed", "text": "What kind of response is needed" }, { "id": "difficult_conversations_016_3_how_much_time_the_talk_may_take", "text": "How much time the talk may take" }, { "id": "difficult_conversations_016_4_whether_the_issue_is_urgent", "text": "Whether the issue is urgent" } ] } }, { "id": "difficult_conversations_017", "category_id": "difficult_conversations", "type": "multi_choice", "text": "Which openings make a serious subject easier to hear?", "depth": 1, "access": "free", "tags": [ "soft_start", "openings", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_017_1_i_want_to_talk_about_something_that_matters_to_me", "text": "I want to talk about something that matters to me" }, { "id": "difficult_conversations_017_2_this_is_hard_to_say_and_i_want_to_say_it_carefully", "text": "This is hard to say, and I want to say it carefully" }, { "id": "difficult_conversations_017_3_i_am_not_looking_for_a_fight", "text": "I am not looking for a fight" }, { "id": "difficult_conversations_017_4_could_i_tell_you_what_has_been_worrying_me", "text": "Could I tell you what has been worrying me?" } ], "answer_config": { "options": [ { "id": "difficult_conversations_017_1_i_want_to_talk_about_something_that_matters_to_me", "text": "I want to talk about something that matters to me" }, { "id": "difficult_conversations_017_2_this_is_hard_to_say_and_i_want_to_say_it_carefully", "text": "This is hard to say, and I want to say it carefully" }, { "id": "difficult_conversations_017_3_i_am_not_looking_for_a_fight", "text": "I am not looking for a fight" }, { "id": "difficult_conversations_017_4_could_i_tell_you_what_has_been_worrying_me", "text": "Could I tell you what has been worrying me?" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_018", "category_id": "difficult_conversations", "type": "multi_choice", "text": "What keeps direct wording from sounding harsh?", "depth": 1, "access": "free", "tags": [ "directness", "tone", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_018_1_a_steady_speaking_voice", "text": "A steady speaking voice" }, { "id": "difficult_conversations_018_2_one_specific_example_instead_of_a_list", "text": "One specific example instead of a list" }, { "id": "difficult_conversations_018_3_a_request_rather_than_a_verdict", "text": "A request rather than a verdict" }, { "id": "difficult_conversations_018_4_room_for_the_other_person_to_explain", "text": "Room for the other person to explain" } ], "answer_config": { "options": [ { "id": "difficult_conversations_018_1_a_steady_speaking_voice", "text": "A steady speaking voice" }, { "id": "difficult_conversations_018_2_one_specific_example_instead_of_a_list", "text": "One specific example instead of a list" }, { "id": "difficult_conversations_018_3_a_request_rather_than_a_verdict", "text": "A request rather than a verdict" }, { "id": "difficult_conversations_018_4_room_for_the_other_person_to_explain", "text": "Room for the other person to explain" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_019", "category_id": "difficult_conversations", "type": "scale", "text": "How comfortable are you starting a conversation without rehearsing every sentence?", "depth": 1, "access": "free", "tags": [ "openings", "confidence", "difficult_conversations" ], "answer_config": { "min": 1, "max": 5, "min_label": "Not comfortable yet", "max_label": "Very comfortable" } }, { "id": "difficult_conversations_020", "category_id": "difficult_conversations", "type": "multi_choice", "text": "Which first sentences are likely to put you on guard?", "depth": 2, "access": "free", "tags": [ "openings", "defensiveness", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_020_1_you_always_do_this", "text": "You always do this" }, { "id": "difficult_conversations_020_2_everyone_agrees_with_me", "text": "Everyone agrees with me" }, { "id": "difficult_conversations_020_3_you_know_exactly_what_you_did", "text": "You know exactly what you did" }, { "id": "difficult_conversations_020_4_we_need_to_settle_this_right_now", "text": "We need to settle this right now" } ], "answer_config": { "options": [ { "id": "difficult_conversations_020_1_you_always_do_this", "text": "You always do this" }, { "id": "difficult_conversations_020_2_everyone_agrees_with_me", "text": "Everyone agrees with me" }, { "id": "difficult_conversations_020_3_you_know_exactly_what_you_did", "text": "You know exactly what you did" }, { "id": "difficult_conversations_020_4_we_need_to_settle_this_right_now", "text": "We need to settle this right now" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_021", "category_id": "difficult_conversations", "type": "this_or_that", "text": "Start with the concern or start with the request?", "depth": 1, "access": "free", "tags": [ "quick_choice", "openings", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_021_1_start_with_the_concern", "text": "Start with the concern" }, { "id": "difficult_conversations_021_2_start_with_the_request", "text": "Start with the request" } ], "answer_config": { "options": [ { "id": "difficult_conversations_021_1_start_with_the_concern", "text": "Start with the concern" }, { "id": "difficult_conversations_021_2_start_with_the_request", "text": "Start with the request" } ] } }, { "id": "difficult_conversations_022", "category_id": "difficult_conversations", "type": "multi_choice", "text": "What helps an opening sound honest instead of rehearsed?", "depth": 2, "access": "free", "tags": [ "authenticity", "openings", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_022_1_using_ordinary_words", "text": "Using ordinary words" }, { "id": "difficult_conversations_022_2_admitting_that_the_subject_feels_awkward", "text": "Admitting that the subject feels awkward" }, { "id": "difficult_conversations_022_3_keeping_the_first_sentence_short", "text": "Keeping the first sentence short" }, { "id": "difficult_conversations_022_4_leaving_polished_speeches_out_of_it", "text": "Leaving polished speeches out of it" } ], "answer_config": { "options": [ { "id": "difficult_conversations_022_1_using_ordinary_words", "text": "Using ordinary words" }, { "id": "difficult_conversations_022_2_admitting_that_the_subject_feels_awkward", "text": "Admitting that the subject feels awkward" }, { "id": "difficult_conversations_022_3_keeping_the_first_sentence_short", "text": "Keeping the first sentence short" }, { "id": "difficult_conversations_022_4_leaving_polished_speeches_out_of_it", "text": "Leaving polished speeches out of it" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_023", "category_id": "difficult_conversations", "type": "multi_choice", "text": "Which phrases show care without pretending the talk will be easy?", "depth": 2, "access": "free", "tags": [ "care", "realism", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_023_1_i_care_about_us_so_i_do_not_want_to_avoid_this", "text": "I care about us, so I do not want to avoid this" }, { "id": "difficult_conversations_023_2_i_may_not_say_this_perfectly", "text": "I may not say this perfectly" }, { "id": "difficult_conversations_023_3_i_want_to_understand_your_side_too", "text": "I want to understand your side too" }, { "id": "difficult_conversations_023_4_we_can_take_this_one_part_at_a_time", "text": "We can take this one part at a time" } ], "answer_config": { "options": [ { "id": "difficult_conversations_023_1_i_care_about_us_so_i_do_not_want_to_avoid_this", "text": "I care about us, so I do not want to avoid this" }, { "id": "difficult_conversations_023_2_i_may_not_say_this_perfectly", "text": "I may not say this perfectly" }, { "id": "difficult_conversations_023_3_i_want_to_understand_your_side_too", "text": "I want to understand your side too" }, { "id": "difficult_conversations_023_4_we_can_take_this_one_part_at_a_time", "text": "We can take this one part at a time" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_024", "category_id": "difficult_conversations", "type": "single_choice", "text": "Which tone helps you take a hard question seriously?", "depth": 1, "access": "free", "tags": [ "tone", "receiving", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_024_1_calm_and_straightforward", "text": "Calm and straightforward" }, { "id": "difficult_conversations_024_2_warm_but_firm", "text": "Warm but firm" }, { "id": "difficult_conversations_024_3_quiet_and_careful", "text": "Quiet and careful" }, { "id": "difficult_conversations_024_4_matter_of_fact_and_brief", "text": "Matter-of-fact and brief" } ], "answer_config": { "options": [ { "id": "difficult_conversations_024_1_calm_and_straightforward", "text": "Calm and straightforward" }, { "id": "difficult_conversations_024_2_warm_but_firm", "text": "Warm but firm" }, { "id": "difficult_conversations_024_3_quiet_and_careful", "text": "Quiet and careful" }, { "id": "difficult_conversations_024_4_matter_of_fact_and_brief", "text": "Matter-of-fact and brief" } ] } }, { "id": "difficult_conversations_025", "category_id": "difficult_conversations", "type": "multi_choice", "text": "Which habits turn a serious talk into a one-person speech?", "depth": 2, "access": "free", "tags": [ "tone", "lecture", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_025_1_one_person_speaks_for_several_minutes_without_stopping", "text": "One person speaks for several minutes without stopping" }, { "id": "difficult_conversations_025_2_the_answer_seems_decided_before_the_talk_begins", "text": "The answer seems decided before the talk begins" }, { "id": "difficult_conversations_025_3_every_example_points_in_the_same_direction", "text": "Every example points in the same direction" }, { "id": "difficult_conversations_025_4_questions_are_asked_only_to_prove_a_point", "text": "Questions are asked only to prove a point" } ], "answer_config": { "options": [ { "id": "difficult_conversations_025_1_one_person_speaks_for_several_minutes_without_stopping", "text": "One person speaks for several minutes without stopping" }, { "id": "difficult_conversations_025_2_the_answer_seems_decided_before_the_talk_begins", "text": "The answer seems decided before the talk begins" }, { "id": "difficult_conversations_025_3_every_example_points_in_the_same_direction", "text": "Every example points in the same direction" }, { "id": "difficult_conversations_025_4_questions_are_asked_only_to_prove_a_point", "text": "Questions are asked only to prove a point" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_026", "category_id": "difficult_conversations", "type": "scale", "text": "How much does the first sentence affect your willingness to stay in the conversation?", "depth": 2, "access": "free", "tags": [ "openings", "willingness", "difficult_conversations" ], "answer_config": { "min": 1, "max": 5, "min_label": "Very little", "max_label": "A great deal" } }, { "id": "difficult_conversations_027", "category_id": "difficult_conversations", "type": "multi_choice", "text": "Which wording keeps one concern from sounding like a verdict about someone’s character?", "depth": 2, "access": "free", "tags": [ "wording", "respect", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_027_1_naming_what_happened_this_time", "text": "Naming what happened this time" }, { "id": "difficult_conversations_027_2_leaving_labels_out_of_the_sentence", "text": "Leaving labels out of the sentence" }, { "id": "difficult_conversations_027_3_explaining_the_effect_without_guessing_motives", "text": "Explaining the effect without guessing motives" }, { "id": "difficult_conversations_027_4_asking_what_the_other_person_remembers", "text": "Asking what the other person remembers" } ], "answer_config": { "options": [ { "id": "difficult_conversations_027_1_naming_what_happened_this_time", "text": "Naming what happened this time" }, { "id": "difficult_conversations_027_2_leaving_labels_out_of_the_sentence", "text": "Leaving labels out of the sentence" }, { "id": "difficult_conversations_027_3_explaining_the_effect_without_guessing_motives", "text": "Explaining the effect without guessing motives" }, { "id": "difficult_conversations_027_4_asking_what_the_other_person_remembers", "text": "Asking what the other person remembers" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_028", "category_id": "difficult_conversations", "type": "multi_choice", "text": "What can make a request feel reasonable even when the subject is uncomfortable?", "depth": 2, "access": "free", "tags": [ "requests", "fairness", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_028_1_a_specific_change", "text": "A specific change" }, { "id": "difficult_conversations_028_2_shared_effort_where_possible", "text": "Shared effort where possible" }, { "id": "difficult_conversations_028_3_a_plain_explanation_of_why_it_matters", "text": "A plain explanation of why it matters" }, { "id": "difficult_conversations_028_4_room_for_a_genuine_answer", "text": "Room for a genuine answer" } ], "answer_config": { "options": [ { "id": "difficult_conversations_028_1_a_specific_change", "text": "A specific change" }, { "id": "difficult_conversations_028_2_shared_effort_where_possible", "text": "Shared effort where possible" }, { "id": "difficult_conversations_028_3_a_plain_explanation_of_why_it_matters", "text": "A plain explanation of why it matters" }, { "id": "difficult_conversations_028_4_room_for_a_genuine_answer", "text": "Room for a genuine answer" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_029", "category_id": "difficult_conversations", "type": "single_choice", "text": "When a topic is complicated, what should we identify first?", "depth": 1, "access": "free", "tags": [ "scope", "clarity", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_029_1_our_main_concern", "text": "Our main concern" }, { "id": "difficult_conversations_029_2_the_decision_we_actually_need", "text": "The decision we actually need" }, { "id": "difficult_conversations_029_3_whatever_feels_most_urgent", "text": "Whatever feels most urgent" }, { "id": "difficult_conversations_029_4_the_question_we_are_trying_to_answer", "text": "The question we are trying to answer" } ], "answer_config": { "options": [ { "id": "difficult_conversations_029_1_our_main_concern", "text": "Our main concern" }, { "id": "difficult_conversations_029_2_the_decision_we_actually_need", "text": "The decision we actually need" }, { "id": "difficult_conversations_029_3_whatever_feels_most_urgent", "text": "Whatever feels most urgent" }, { "id": "difficult_conversations_029_4_the_question_we_are_trying_to_answer", "text": "The question we are trying to answer" } ] } }, { "id": "difficult_conversations_030", "category_id": "difficult_conversations", "type": "multi_choice", "text": "What helps you believe a difficult question is being asked in good faith?", "depth": 2, "access": "free", "tags": [ "good_faith", "questions", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_030_1_the_answer_is_not_interrupted", "text": "The answer is not interrupted" }, { "id": "difficult_conversations_030_2_uncertainty_is_allowed", "text": "Uncertainty is allowed" }, { "id": "difficult_conversations_030_3_the_question_is_not_loaded_with_an_accusation", "text": "The question is not loaded with an accusation" }, { "id": "difficult_conversations_030_4_both_people_may_ask_for_clarification", "text": "Both people may ask for clarification" } ], "answer_config": { "options": [ { "id": "difficult_conversations_030_1_the_answer_is_not_interrupted", "text": "The answer is not interrupted" }, { "id": "difficult_conversations_030_2_uncertainty_is_allowed", "text": "Uncertainty is allowed" }, { "id": "difficult_conversations_030_3_the_question_is_not_loaded_with_an_accusation", "text": "The question is not loaded with an accusation" }, { "id": "difficult_conversations_030_4_both_people_may_ask_for_clarification", "text": "Both people may ask for clarification" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_031", "category_id": "difficult_conversations", "type": "multi_choice", "text": "Which opening details are useful without becoming a long preamble?", "depth": 1, "access": "free", "tags": [ "openings", "brevity", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_031_1_the_topic_in_one_sentence", "text": "The topic in one sentence" }, { "id": "difficult_conversations_031_2_why_it_matters_now", "text": "Why it matters now" }, { "id": "difficult_conversations_031_3_what_you_hope_the_talk_can_accomplish", "text": "What you hope the talk can accomplish" }, { "id": "difficult_conversations_031_4_whether_you_need_listening_or_a_decision", "text": "Whether you need listening or a decision" } ], "answer_config": { "options": [ { "id": "difficult_conversations_031_1_the_topic_in_one_sentence", "text": "The topic in one sentence" }, { "id": "difficult_conversations_031_2_why_it_matters_now", "text": "Why it matters now" }, { "id": "difficult_conversations_031_3_what_you_hope_the_talk_can_accomplish", "text": "What you hope the talk can accomplish" }, { "id": "difficult_conversations_031_4_whether_you_need_listening_or_a_decision", "text": "Whether you need listening or a decision" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_032", "category_id": "difficult_conversations", "type": "this_or_that", "text": "One complete example or a short pattern summary?", "depth": 1, "access": "free", "tags": [ "quick_choice", "examples", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_032_1_one_complete_example", "text": "One complete example" }, { "id": "difficult_conversations_032_2_a_short_pattern_summary", "text": "A short pattern summary" } ], "answer_config": { "options": [ { "id": "difficult_conversations_032_1_one_complete_example", "text": "One complete example" }, { "id": "difficult_conversations_032_2_a_short_pattern_summary", "text": "A short pattern summary" } ] } }, { "id": "difficult_conversations_033", "category_id": "difficult_conversations", "type": "multi_choice", "text": "Which details make a concern easier to understand?", "depth": 1, "access": "free", "tags": [ "clarity", "details", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_033_1_what_happened", "text": "What happened" }, { "id": "difficult_conversations_033_2_when_it_became_a_concern", "text": "When it became a concern" }, { "id": "difficult_conversations_033_3_how_it_affected_you", "text": "How it affected you" }, { "id": "difficult_conversations_033_4_what_you_are_asking_for_now", "text": "What you are asking for now" } ], "answer_config": { "options": [ { "id": "difficult_conversations_033_1_what_happened", "text": "What happened" }, { "id": "difficult_conversations_033_2_when_it_became_a_concern", "text": "When it became a concern" }, { "id": "difficult_conversations_033_3_how_it_affected_you", "text": "How it affected you" }, { "id": "difficult_conversations_033_4_what_you_are_asking_for_now", "text": "What you are asking for now" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_034", "category_id": "difficult_conversations", "type": "multi_choice", "text": "What keeps one difficult subject from turning into five?", "depth": 1, "access": "free", "tags": [ "scope", "focus", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_034_1_writing_down_side_issues_for_later", "text": "Writing down side issues for later" }, { "id": "difficult_conversations_034_2_returning_to_the_original_question", "text": "Returning to the original question" }, { "id": "difficult_conversations_034_3_using_one_example_at_a_time", "text": "Using one example at a time" }, { "id": "difficult_conversations_034_4_agreeing_when_a_new_topic_deserves_its_own_talk", "text": "Agreeing when a new topic deserves its own talk" } ], "answer_config": { "options": [ { "id": "difficult_conversations_034_1_writing_down_side_issues_for_later", "text": "Writing down side issues for later" }, { "id": "difficult_conversations_034_2_returning_to_the_original_question", "text": "Returning to the original question" }, { "id": "difficult_conversations_034_3_using_one_example_at_a_time", "text": "Using one example at a time" }, { "id": "difficult_conversations_034_4_agreeing_when_a_new_topic_deserves_its_own_talk", "text": "Agreeing when a new topic deserves its own talk" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_035", "category_id": "difficult_conversations", "type": "multi_choice", "text": "What makes a hard topic feel too broad to answer?", "depth": 2, "access": "free", "tags": [ "scope", "overload", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_035_1_several_years_of_examples_at_once", "text": "Several years of examples at once" }, { "id": "difficult_conversations_035_2_a_question_about_the_entire_relationship", "text": "A question about the entire relationship" }, { "id": "difficult_conversations_035_3_no_clear_request_or_decision", "text": "No clear request or decision" }, { "id": "difficult_conversations_035_4_too_many_people_being_pulled_into_the_same_issue", "text": "Too many people being pulled into the same issue" } ], "answer_config": { "options": [ { "id": "difficult_conversations_035_1_several_years_of_examples_at_once", "text": "Several years of examples at once" }, { "id": "difficult_conversations_035_2_a_question_about_the_entire_relationship", "text": "A question about the entire relationship" }, { "id": "difficult_conversations_035_3_no_clear_request_or_decision", "text": "No clear request or decision" }, { "id": "difficult_conversations_035_4_too_many_people_being_pulled_into_the_same_issue", "text": "Too many people being pulled into the same issue" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_036", "category_id": "difficult_conversations", "type": "single_choice", "text": "Which sentence best checks whether the main point is clear?", "depth": 1, "access": "free", "tags": [ "clarity", "check_in", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_036_1_what_do_you_think_i_am_most_concerned_about", "text": "What do you think I am most concerned about?" }, { "id": "difficult_conversations_036_2_which_part_of_this_feels_unclear", "text": "Which part of this feels unclear?" }, { "id": "difficult_conversations_036_3_should_i_give_one_example", "text": "Should I give one example?" }, { "id": "difficult_conversations_036_4_am_i_asking_too_many_things_at_once", "text": "Am I asking too many things at once?" } ], "answer_config": { "options": [ { "id": "difficult_conversations_036_1_what_do_you_think_i_am_most_concerned_about", "text": "What do you think I am most concerned about?" }, { "id": "difficult_conversations_036_2_which_part_of_this_feels_unclear", "text": "Which part of this feels unclear?" }, { "id": "difficult_conversations_036_3_should_i_give_one_example", "text": "Should I give one example?" }, { "id": "difficult_conversations_036_4_am_i_asking_too_many_things_at_once", "text": "Am I asking too many things at once?" } ] } }, { "id": "difficult_conversations_037", "category_id": "difficult_conversations", "type": "scale", "text": "How easy is it for you to tell when a hard conversation has lost its main point?", "depth": 1, "access": "free", "tags": [ "focus", "awareness", "difficult_conversations" ], "answer_config": { "min": 1, "max": 5, "min_label": "Usually difficult", "max_label": "Usually easy" } }, { "id": "difficult_conversations_038", "category_id": "difficult_conversations", "type": "multi_choice", "text": "Which habits help keep explanations short enough to follow?", "depth": 1, "access": "free", "tags": [ "brevity", "explanations", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_038_1_leading_with_the_conclusion", "text": "Leading with the conclusion" }, { "id": "difficult_conversations_038_2_pausing_after_one_idea", "text": "Pausing after one idea" }, { "id": "difficult_conversations_038_3_leaving_unrelated_history_for_another_time", "text": "Leaving unrelated history for another time" }, { "id": "difficult_conversations_038_4_checking_whether_more_detail_would_help", "text": "Checking whether more detail would help" } ], "answer_config": { "options": [ { "id": "difficult_conversations_038_1_leading_with_the_conclusion", "text": "Leading with the conclusion" }, { "id": "difficult_conversations_038_2_pausing_after_one_idea", "text": "Pausing after one idea" }, { "id": "difficult_conversations_038_3_leaving_unrelated_history_for_another_time", "text": "Leaving unrelated history for another time" }, { "id": "difficult_conversations_038_4_checking_whether_more_detail_would_help", "text": "Checking whether more detail would help" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_039", "category_id": "difficult_conversations", "type": "written", "text": "What is one hard conversation we handled better than you expected, and what helped?", "depth": 2, "access": "free", "tags": [ "positive_memory", "learning", "difficult_conversations" ], "answer_config": { "max_length": 500 } }, { "id": "difficult_conversations_040", "category_id": "difficult_conversations", "type": "multi_choice", "text": "What helps when two people are using the same word differently?", "depth": 2, "access": "free", "tags": [ "definitions", "misunderstanding", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_040_1_each_person_explains_what_the_word_means_to_them", "text": "Each person explains what the word means to them" }, { "id": "difficult_conversations_040_2_a_real_example_replaces_the_vague_term", "text": "A real example replaces the vague term" }, { "id": "difficult_conversations_040_3_both_meanings_are_allowed_to_be_different", "text": "Both meanings are allowed to be different" }, { "id": "difficult_conversations_040_4_the_sentence_is_restated_without_that_word", "text": "The sentence is restated without that word" } ], "answer_config": { "options": [ { "id": "difficult_conversations_040_1_each_person_explains_what_the_word_means_to_them", "text": "Each person explains what the word means to them" }, { "id": "difficult_conversations_040_2_a_real_example_replaces_the_vague_term", "text": "A real example replaces the vague term" }, { "id": "difficult_conversations_040_3_both_meanings_are_allowed_to_be_different", "text": "Both meanings are allowed to be different" }, { "id": "difficult_conversations_040_4_the_sentence_is_restated_without_that_word", "text": "The sentence is restated without that word" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_041", "category_id": "difficult_conversations", "type": "single_choice", "text": "If the point is getting lost, what should happen first?", "depth": 1, "access": "free", "tags": [ "focus", "reset", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_041_1_restate_the_main_question", "text": "Restate the main question" }, { "id": "difficult_conversations_041_2_take_a_two_minute_pause", "text": "Take a two-minute pause" }, { "id": "difficult_conversations_041_3_write_down_the_side_issue", "text": "Write down the side issue" }, { "id": "difficult_conversations_041_4_ask_the_other_person_to_summarize", "text": "Ask the other person to summarize" } ], "answer_config": { "options": [ { "id": "difficult_conversations_041_1_restate_the_main_question", "text": "Restate the main question" }, { "id": "difficult_conversations_041_2_take_a_two_minute_pause", "text": "Take a two-minute pause" }, { "id": "difficult_conversations_041_3_write_down_the_side_issue", "text": "Write down the side issue" }, { "id": "difficult_conversations_041_4_ask_the_other_person_to_summarize", "text": "Ask the other person to summarize" } ] } }, { "id": "difficult_conversations_042", "category_id": "difficult_conversations", "type": "multi_choice", "text": "Which kinds of questions make a serious talk easier to answer?", "depth": 2, "access": "free", "tags": [ "questions", "clarity", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_042_1_one_clear_choice_or_event", "text": "One clear choice or event" }, { "id": "difficult_conversations_042_2_room_for_more_than_yes_or_no", "text": "Room for more than yes or no" }, { "id": "difficult_conversations_042_3_no_hidden_correct_answer", "text": "No hidden correct answer" }, { "id": "difficult_conversations_042_4_nothing_that_requires_mind_reading", "text": "Nothing that requires mind-reading" } ], "answer_config": { "options": [ { "id": "difficult_conversations_042_1_one_clear_choice_or_event", "text": "One clear choice or event" }, { "id": "difficult_conversations_042_2_room_for_more_than_yes_or_no", "text": "Room for more than yes or no" }, { "id": "difficult_conversations_042_3_no_hidden_correct_answer", "text": "No hidden correct answer" }, { "id": "difficult_conversations_042_4_nothing_that_requires_mind_reading", "text": "Nothing that requires mind-reading" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_043", "category_id": "difficult_conversations", "type": "multi_choice", "text": "What can help separate facts from fears during an uncertain conversation?", "depth": 2, "access": "free", "tags": [ "uncertainty", "facts", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_043_1_listing_what_is_known_so_far", "text": "Listing what is known so far" }, { "id": "difficult_conversations_043_2_naming_the_part_that_is_only_a_possibility", "text": "Naming the part that is only a possibility" }, { "id": "difficult_conversations_043_3_checking_information_before_deciding", "text": "Checking information before deciding" }, { "id": "difficult_conversations_043_4_leaving_room_for_the_answer_to_change", "text": "Leaving room for the answer to change" } ], "answer_config": { "options": [ { "id": "difficult_conversations_043_1_listing_what_is_known_so_far", "text": "Listing what is known so far" }, { "id": "difficult_conversations_043_2_naming_the_part_that_is_only_a_possibility", "text": "Naming the part that is only a possibility" }, { "id": "difficult_conversations_043_3_checking_information_before_deciding", "text": "Checking information before deciding" }, { "id": "difficult_conversations_043_4_leaving_room_for_the_answer_to_change", "text": "Leaving room for the answer to change" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_044", "category_id": "difficult_conversations", "type": "single_choice", "text": "Before moving on, which summary is most useful?", "depth": 1, "access": "free", "tags": [ "summary", "understanding", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_044_1_what_we_both_agree_happened", "text": "What we both agree happened" }, { "id": "difficult_conversations_044_2_what_each_person_needs_clarified", "text": "What each person needs clarified" }, { "id": "difficult_conversations_044_3_which_decision_remains_open", "text": "Which decision remains open" }, { "id": "difficult_conversations_044_4_what_is_outside_todays_scope", "text": "What is outside today’s scope" } ], "answer_config": { "options": [ { "id": "difficult_conversations_044_1_what_we_both_agree_happened", "text": "What we both agree happened" }, { "id": "difficult_conversations_044_2_what_each_person_needs_clarified", "text": "What each person needs clarified" }, { "id": "difficult_conversations_044_3_which_decision_remains_open", "text": "Which decision remains open" }, { "id": "difficult_conversations_044_4_what_is_outside_todays_scope", "text": "What is outside today’s scope" } ] } }, { "id": "difficult_conversations_045", "category_id": "difficult_conversations", "type": "multi_choice", "text": "What makes a request clear enough to respond to honestly?", "depth": 2, "access": "free", "tags": [ "requests", "clarity", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_045_1_a_specific_action", "text": "A specific action" }, { "id": "difficult_conversations_045_2_a_realistic_time_frame", "text": "A realistic time frame" }, { "id": "difficult_conversations_045_3_the_reason_behind_the_request", "text": "The reason behind the request" }, { "id": "difficult_conversations_045_4_permission_to_suggest_another_approach", "text": "Permission to suggest another approach" } ], "answer_config": { "options": [ { "id": "difficult_conversations_045_1_a_specific_action", "text": "A specific action" }, { "id": "difficult_conversations_045_2_a_realistic_time_frame", "text": "A realistic time frame" }, { "id": "difficult_conversations_045_3_the_reason_behind_the_request", "text": "The reason behind the request" }, { "id": "difficult_conversations_045_4_permission_to_suggest_another_approach", "text": "Permission to suggest another approach" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_046", "category_id": "difficult_conversations", "type": "multi_choice", "text": "What helps you listen when the first thing you hear is uncomfortable?", "depth": 2, "access": "premium", "tags": [ "receiving", "listening", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_046_1_a_moment_to_take_in_the_sentence", "text": "A moment to take in the sentence" }, { "id": "difficult_conversations_046_2_knowing_i_can_ask_questions_afterward", "text": "Knowing I can ask questions afterward" }, { "id": "difficult_conversations_046_3_the_information_being_stated_without_exaggeration", "text": "The information being stated without exaggeration" }, { "id": "difficult_conversations_046_4_not_being_pushed_to_react_on_command", "text": "Not being pushed to react on command" } ], "answer_config": { "options": [ { "id": "difficult_conversations_046_1_a_moment_to_take_in_the_sentence", "text": "A moment to take in the sentence" }, { "id": "difficult_conversations_046_2_knowing_i_can_ask_questions_afterward", "text": "Knowing I can ask questions afterward" }, { "id": "difficult_conversations_046_3_the_information_being_stated_without_exaggeration", "text": "The information being stated without exaggeration" }, { "id": "difficult_conversations_046_4_not_being_pushed_to_react_on_command", "text": "Not being pushed to react on command" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_047", "category_id": "difficult_conversations", "type": "single_choice", "text": "When new information changes the picture, what do you need first?", "depth": 2, "access": "premium", "tags": [ "new_information", "response", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_047_1_a_clear_explanation", "text": "A clear explanation" }, { "id": "difficult_conversations_047_2_a_little_time_alone", "text": "A little time alone" }, { "id": "difficult_conversations_047_3_a_chance_to_ask_factual_questions", "text": "A chance to ask factual questions" }, { "id": "difficult_conversations_047_4_reassurance_about_what_has_not_changed", "text": "Reassurance about what has not changed" } ], "answer_config": { "options": [ { "id": "difficult_conversations_047_1_a_clear_explanation", "text": "A clear explanation" }, { "id": "difficult_conversations_047_2_a_little_time_alone", "text": "A little time alone" }, { "id": "difficult_conversations_047_3_a_chance_to_ask_factual_questions", "text": "A chance to ask factual questions" }, { "id": "difficult_conversations_047_4_reassurance_about_what_has_not_changed", "text": "Reassurance about what has not changed" } ] } }, { "id": "difficult_conversations_048", "category_id": "difficult_conversations", "type": "multi_choice", "text": "Which reactions make it harder to keep sharing something difficult?", "depth": 2, "access": "premium", "tags": [ "receiving", "reactions", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_048_1_immediate_disbelief", "text": "Immediate disbelief" }, { "id": "difficult_conversations_048_2_a_demand_for_every_detail_at_once", "text": "A demand for every detail at once" }, { "id": "difficult_conversations_048_3_jokes_that_dismiss_the_seriousness", "text": "Jokes that dismiss the seriousness" }, { "id": "difficult_conversations_048_4_a_conclusion_before_the_explanation_is_finished", "text": "A conclusion before the explanation is finished" } ], "answer_config": { "options": [ { "id": "difficult_conversations_048_1_immediate_disbelief", "text": "Immediate disbelief" }, { "id": "difficult_conversations_048_2_a_demand_for_every_detail_at_once", "text": "A demand for every detail at once" }, { "id": "difficult_conversations_048_3_jokes_that_dismiss_the_seriousness", "text": "Jokes that dismiss the seriousness" }, { "id": "difficult_conversations_048_4_a_conclusion_before_the_explanation_is_finished", "text": "A conclusion before the explanation is finished" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_049", "category_id": "difficult_conversations", "type": "scale", "text": "How comfortable are you saying that you need time before responding?", "depth": 1, "access": "premium", "tags": [ "response_time", "comfort", "difficult_conversations" ], "answer_config": { "min": 1, "max": 5, "min_label": "Not comfortable yet", "max_label": "Very comfortable" } }, { "id": "difficult_conversations_050", "category_id": "difficult_conversations", "type": "multi_choice", "text": "What shows that someone is listening without promising agreement?", "depth": 2, "access": "premium", "tags": [ "listening", "disagreement", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_050_1_repeating_the_main_point_accurately", "text": "Repeating the main point accurately" }, { "id": "difficult_conversations_050_2_asking_which_part_matters_most", "text": "Asking which part matters most" }, { "id": "difficult_conversations_050_3_leaving_room_for_a_different_conclusion", "text": "Leaving room for a different conclusion" }, { "id": "difficult_conversations_050_4_understanding_without_treating_it_as_surrender", "text": "Understanding without treating it as surrender" } ], "answer_config": { "options": [ { "id": "difficult_conversations_050_1_repeating_the_main_point_accurately", "text": "Repeating the main point accurately" }, { "id": "difficult_conversations_050_2_asking_which_part_matters_most", "text": "Asking which part matters most" }, { "id": "difficult_conversations_050_3_leaving_room_for_a_different_conclusion", "text": "Leaving room for a different conclusion" }, { "id": "difficult_conversations_050_4_understanding_without_treating_it_as_surrender", "text": "Understanding without treating it as surrender" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_051", "category_id": "difficult_conversations", "type": "this_or_that", "text": "Questions right away or a quiet minute first?", "depth": 1, "access": "premium", "tags": [ "quick_choice", "receiving", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_051_1_questions_right_away", "text": "Questions right away" }, { "id": "difficult_conversations_051_2_a_quiet_minute_first", "text": "A quiet minute first" } ], "answer_config": { "options": [ { "id": "difficult_conversations_051_1_questions_right_away", "text": "Questions right away" }, { "id": "difficult_conversations_051_2_a_quiet_minute_first", "text": "A quiet minute first" } ] } }, { "id": "difficult_conversations_052", "category_id": "difficult_conversations", "type": "multi_choice", "text": "Which responses help after someone shares a hard truth?", "depth": 2, "access": "premium", "tags": [ "hard_truth", "response", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_052_1_thank_you_for_telling_me", "text": "Thank you for telling me" }, { "id": "difficult_conversations_052_2_i_need_a_moment_but_i_am_listening", "text": "I need a moment, but I am listening" }, { "id": "difficult_conversations_052_3_let_me_make_sure_i_understood", "text": "Let me make sure I understood" }, { "id": "difficult_conversations_052_4_i_have_questions_and_i_want_to_ask_them_carefully", "text": "I have questions, and I want to ask them carefully" } ], "answer_config": { "options": [ { "id": "difficult_conversations_052_1_thank_you_for_telling_me", "text": "Thank you for telling me" }, { "id": "difficult_conversations_052_2_i_need_a_moment_but_i_am_listening", "text": "I need a moment, but I am listening" }, { "id": "difficult_conversations_052_3_let_me_make_sure_i_understood", "text": "Let me make sure I understood" }, { "id": "difficult_conversations_052_4_i_have_questions_and_i_want_to_ask_them_carefully", "text": "I have questions, and I want to ask them carefully" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_053", "category_id": "difficult_conversations", "type": "multi_choice", "text": "Which reactions let surprise stay honest without becoming punishing?", "depth": 2, "access": "premium", "tags": [ "surprise", "respect", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_053_1_naming_the_surprise_without_insults", "text": "Naming the surprise without insults" }, { "id": "difficult_conversations_053_2_keeping_physical_space_respectful", "text": "Keeping physical space respectful" }, { "id": "difficult_conversations_053_3_asking_for_time_instead_of_disappearing", "text": "Asking for time instead of disappearing" }, { "id": "difficult_conversations_053_4_avoiding_threats_about_what_happens_next", "text": "Avoiding threats about what happens next" } ], "answer_config": { "options": [ { "id": "difficult_conversations_053_1_naming_the_surprise_without_insults", "text": "Naming the surprise without insults" }, { "id": "difficult_conversations_053_2_keeping_physical_space_respectful", "text": "Keeping physical space respectful" }, { "id": "difficult_conversations_053_3_asking_for_time_instead_of_disappearing", "text": "Asking for time instead of disappearing" }, { "id": "difficult_conversations_053_4_avoiding_threats_about_what_happens_next", "text": "Avoiding threats about what happens next" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_054", "category_id": "difficult_conversations", "type": "single_choice", "text": "Which question is most useful when the information feels incomplete?", "depth": 2, "access": "premium", "tags": [ "clarification", "information", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_054_1_what_part_are_you_most_certain_about", "text": "What part are you most certain about?" }, { "id": "difficult_conversations_054_2_is_there_anything_important_i_am_misunderstanding", "text": "Is there anything important I am misunderstanding?" }, { "id": "difficult_conversations_054_3_what_do_you_need_me_to_know_before_i_respond", "text": "What do you need me to know before I respond?" }, { "id": "difficult_conversations_054_4_which_detail_would_help_the_most_right_now", "text": "Which detail would help the most right now?" } ], "answer_config": { "options": [ { "id": "difficult_conversations_054_1_what_part_are_you_most_certain_about", "text": "What part are you most certain about?" }, { "id": "difficult_conversations_054_2_is_there_anything_important_i_am_misunderstanding", "text": "Is there anything important I am misunderstanding?" }, { "id": "difficult_conversations_054_3_what_do_you_need_me_to_know_before_i_respond", "text": "What do you need me to know before I respond?" }, { "id": "difficult_conversations_054_4_which_detail_would_help_the_most_right_now", "text": "Which detail would help the most right now?" } ] } }, { "id": "difficult_conversations_055", "category_id": "difficult_conversations", "type": "multi_choice", "text": "Which habits keep your own bigger story from taking over someone else’s disclosure?", "depth": 2, "access": "premium", "tags": [ "receiving", "attention", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_055_1_letting_their_point_stand_for_a_moment", "text": "Letting their point stand for a moment" }, { "id": "difficult_conversations_055_2_saving_my_related_experience_for_later", "text": "Saving my related experience for later" }, { "id": "difficult_conversations_055_3_asking_whether_comparison_would_help", "text": "Asking whether comparison would help" }, { "id": "difficult_conversations_055_4_returning_to_what_they_were_trying_to_say", "text": "Returning to what they were trying to say" } ], "answer_config": { "options": [ { "id": "difficult_conversations_055_1_letting_their_point_stand_for_a_moment", "text": "Letting their point stand for a moment" }, { "id": "difficult_conversations_055_2_saving_my_related_experience_for_later", "text": "Saving my related experience for later" }, { "id": "difficult_conversations_055_3_asking_whether_comparison_would_help", "text": "Asking whether comparison would help" }, { "id": "difficult_conversations_055_4_returning_to_what_they_were_trying_to_say", "text": "Returning to what they were trying to say" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_056", "category_id": "difficult_conversations", "type": "scale", "text": "How confident are you that you can stay respectful while feeling surprised?", "depth": 2, "access": "premium", "tags": [ "surprise", "confidence", "difficult_conversations" ], "answer_config": { "min": 1, "max": 5, "min_label": "Not confident yet", "max_label": "Very confident" } }, { "id": "difficult_conversations_057", "category_id": "difficult_conversations", "type": "multi_choice", "text": "What can someone say when they do not know what to think yet?", "depth": 2, "access": "premium", "tags": [ "uncertainty", "response", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_057_1_i_am_still_taking_this_in", "text": "I am still taking this in" }, { "id": "difficult_conversations_057_2_i_do_not_have_a_complete_answer_yet", "text": "I do not have a complete answer yet" }, { "id": "difficult_conversations_057_3_i_want_to_understand_before_i_decide", "text": "I want to understand before I decide" }, { "id": "difficult_conversations_057_4_can_we_return_to_this_after_i_have_thought", "text": "Can we return to this after I have thought?" } ], "answer_config": { "options": [ { "id": "difficult_conversations_057_1_i_am_still_taking_this_in", "text": "I am still taking this in" }, { "id": "difficult_conversations_057_2_i_do_not_have_a_complete_answer_yet", "text": "I do not have a complete answer yet" }, { "id": "difficult_conversations_057_3_i_want_to_understand_before_i_decide", "text": "I want to understand before I decide" }, { "id": "difficult_conversations_057_4_can_we_return_to_this_after_i_have_thought", "text": "Can we return to this after I have thought?" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_058", "category_id": "difficult_conversations", "type": "single_choice", "text": "What matters most when receiving news that affects both people?", "depth": 3, "access": "premium", "tags": [ "shared_impact", "receiving", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_058_1_getting_the_basic_facts_straight", "text": "Getting the basic facts straight" }, { "id": "difficult_conversations_058_2_understanding_the_immediate_effect", "text": "Understanding the immediate effect" }, { "id": "difficult_conversations_058_3_knowing_what_decision_cannot_wait", "text": "Knowing what decision cannot wait" }, { "id": "difficult_conversations_058_4_agreeing_on_who_else_needs_to_know", "text": "Agreeing on who else needs to know" } ], "answer_config": { "options": [ { "id": "difficult_conversations_058_1_getting_the_basic_facts_straight", "text": "Getting the basic facts straight" }, { "id": "difficult_conversations_058_2_understanding_the_immediate_effect", "text": "Understanding the immediate effect" }, { "id": "difficult_conversations_058_3_knowing_what_decision_cannot_wait", "text": "Knowing what decision cannot wait" }, { "id": "difficult_conversations_058_4_agreeing_on_who_else_needs_to_know", "text": "Agreeing on who else needs to know" } ] } }, { "id": "difficult_conversations_059", "category_id": "difficult_conversations", "type": "multi_choice", "text": "Which boundaries can keep a difficult disclosure from becoming an interrogation?", "depth": 3, "access": "premium", "tags": [ "disclosure", "boundaries", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_059_1_questions_stay_relevant_to_the_decision_at_hand", "text": "Questions stay relevant to the decision at hand" }, { "id": "difficult_conversations_059_2_either_person_may_ask_for_a_brief_pause", "text": "Either person may ask for a brief pause" }, { "id": "difficult_conversations_059_3_private_history_is_not_demanded_for_proof", "text": "Private history is not demanded for proof" }, { "id": "difficult_conversations_059_4_uncertainty_is_not_treated_as_dishonesty", "text": "Uncertainty is not treated as dishonesty" } ], "answer_config": { "options": [ { "id": "difficult_conversations_059_1_questions_stay_relevant_to_the_decision_at_hand", "text": "Questions stay relevant to the decision at hand" }, { "id": "difficult_conversations_059_2_either_person_may_ask_for_a_brief_pause", "text": "Either person may ask for a brief pause" }, { "id": "difficult_conversations_059_3_private_history_is_not_demanded_for_proof", "text": "Private history is not demanded for proof" }, { "id": "difficult_conversations_059_4_uncertainty_is_not_treated_as_dishonesty", "text": "Uncertainty is not treated as dishonesty" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_060", "category_id": "difficult_conversations", "type": "multi_choice", "text": "How can you answer with care when it is not the answer someone wants?", "depth": 3, "access": "premium", "tags": [ "difficult_answer", "care", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_060_1_saying_the_answer_plainly", "text": "Saying the answer plainly" }, { "id": "difficult_conversations_060_2_acknowledging_why_it_may_hurt", "text": "Acknowledging why it may hurt" }, { "id": "difficult_conversations_060_3_avoiding_false_hope", "text": "Avoiding false hope" }, { "id": "difficult_conversations_060_4_offering_the_next_honest_step_if_there_is_one", "text": "Offering the next honest step if there is one" } ], "answer_config": { "options": [ { "id": "difficult_conversations_060_1_saying_the_answer_plainly", "text": "Saying the answer plainly" }, { "id": "difficult_conversations_060_2_acknowledging_why_it_may_hurt", "text": "Acknowledging why it may hurt" }, { "id": "difficult_conversations_060_3_avoiding_false_hope", "text": "Avoiding false hope" }, { "id": "difficult_conversations_060_4_offering_the_next_honest_step_if_there_is_one", "text": "Offering the next honest step if there is one" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_061", "category_id": "difficult_conversations", "type": "multi_choice", "text": "What makes admitting a mistake less frightening?", "depth": 2, "access": "premium", "tags": [ "admission", "mistakes", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_061_1_knowing_personal_details_will_not_be_shared_carelessly", "text": "Knowing personal details will not be shared carelessly" }, { "id": "difficult_conversations_061_2_being_allowed_to_explain_without_erasing_impact", "text": "Being allowed to explain without erasing impact" }, { "id": "difficult_conversations_061_3_no_mocking_after_the_admission", "text": "No mocking after the admission" }, { "id": "difficult_conversations_061_4_a_focus_on_what_happens_next", "text": "A focus on what happens next" } ], "answer_config": { "options": [ { "id": "difficult_conversations_061_1_knowing_personal_details_will_not_be_shared_carelessly", "text": "Knowing personal details will not be shared carelessly" }, { "id": "difficult_conversations_061_2_being_allowed_to_explain_without_erasing_impact", "text": "Being allowed to explain without erasing impact" }, { "id": "difficult_conversations_061_3_no_mocking_after_the_admission", "text": "No mocking after the admission" }, { "id": "difficult_conversations_061_4_a_focus_on_what_happens_next", "text": "A focus on what happens next" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_062", "category_id": "difficult_conversations", "type": "single_choice", "text": "Which admission is hardest for you to make out loud?", "depth": 3, "access": "premium", "tags": [ "admission", "vulnerability", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_062_1_saying_i_was_wrong", "text": "Saying “I was wrong”" }, { "id": "difficult_conversations_062_2_admitting_that_i_changed_my_mind", "text": "Admitting that I changed my mind" }, { "id": "difficult_conversations_062_3_telling_you_i_do_not_know_what_to_do", "text": "Telling you I do not know what to do" }, { "id": "difficult_conversations_062_4_i_am_afraid_of_disappointing_you", "text": "“I am afraid of disappointing you”" } ], "answer_config": { "options": [ { "id": "difficult_conversations_062_1_saying_i_was_wrong", "text": "Saying “I was wrong”" }, { "id": "difficult_conversations_062_2_admitting_that_i_changed_my_mind", "text": "Admitting that I changed my mind" }, { "id": "difficult_conversations_062_3_telling_you_i_do_not_know_what_to_do", "text": "Telling you I do not know what to do" }, { "id": "difficult_conversations_062_4_i_am_afraid_of_disappointing_you", "text": "“I am afraid of disappointing you”" } ] } }, { "id": "difficult_conversations_063", "category_id": "difficult_conversations", "type": "multi_choice", "text": "What helps honesty feel possible when the answer may disappoint someone?", "depth": 3, "access": "premium", "tags": [ "honesty", "disappointment", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_063_1_the_listener_does_not_demand_a_different_feeling", "text": "The listener does not demand a different feeling" }, { "id": "difficult_conversations_063_2_there_is_room_to_explain_without_debating_every_word", "text": "There is room to explain without debating every word" }, { "id": "difficult_conversations_063_3_the_truth_is_not_used_later_as_a_weapon", "text": "The truth is not used later as a weapon" }, { "id": "difficult_conversations_063_4_a_respectful_no_is_treated_as_a_real_answer", "text": "A respectful no is treated as a real answer" } ], "answer_config": { "options": [ { "id": "difficult_conversations_063_1_the_listener_does_not_demand_a_different_feeling", "text": "The listener does not demand a different feeling" }, { "id": "difficult_conversations_063_2_there_is_room_to_explain_without_debating_every_word", "text": "There is room to explain without debating every word" }, { "id": "difficult_conversations_063_3_the_truth_is_not_used_later_as_a_weapon", "text": "The truth is not used later as a weapon" }, { "id": "difficult_conversations_063_4_a_respectful_no_is_treated_as_a_real_answer", "text": "A respectful no is treated as a real answer" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_064", "category_id": "difficult_conversations", "type": "scale", "text": "How easy is it for you to admit that you are unsure?", "depth": 2, "access": "premium", "tags": [ "uncertainty", "comfort", "difficult_conversations" ], "answer_config": { "min": 1, "max": 5, "min_label": "Not easy yet", "max_label": "Very easy" } }, { "id": "difficult_conversations_065", "category_id": "difficult_conversations", "type": "this_or_that", "text": "Say the hard part first or build up to it briefly?", "depth": 1, "access": "premium", "tags": [ "quick_choice", "honesty", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_065_1_say_the_hard_part_first", "text": "Say the hard part first" }, { "id": "difficult_conversations_065_2_build_up_to_it_briefly", "text": "Build up to it briefly" } ], "answer_config": { "options": [ { "id": "difficult_conversations_065_1_say_the_hard_part_first", "text": "Say the hard part first" }, { "id": "difficult_conversations_065_2_build_up_to_it_briefly", "text": "Build up to it briefly" } ] } }, { "id": "difficult_conversations_066", "category_id": "difficult_conversations", "type": "multi_choice", "text": "Which phrases help someone be honest without sounding careless?", "depth": 2, "access": "premium", "tags": [ "honesty", "wording", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_066_1_i_want_to_be_truthful_even_though_this_may_be_hard_to_hear", "text": "I want to be truthful, even though this may be hard to hear" }, { "id": "difficult_conversations_066_2_this_is_what_i_know_right_now", "text": "This is what I know right now" }, { "id": "difficult_conversations_066_3_i_may_need_to_correct_part_of_this_later", "text": "I may need to correct part of this later" }, { "id": "difficult_conversations_066_4_i_am_telling_you_because_you_deserve_a_real_answer", "text": "I am telling you because you deserve a real answer" } ], "answer_config": { "options": [ { "id": "difficult_conversations_066_1_i_want_to_be_truthful_even_though_this_may_be_hard_to_hear", "text": "I want to be truthful, even though this may be hard to hear" }, { "id": "difficult_conversations_066_2_this_is_what_i_know_right_now", "text": "This is what I know right now" }, { "id": "difficult_conversations_066_3_i_may_need_to_correct_part_of_this_later", "text": "I may need to correct part of this later" }, { "id": "difficult_conversations_066_4_i_am_telling_you_because_you_deserve_a_real_answer", "text": "I am telling you because you deserve a real answer" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_067", "category_id": "difficult_conversations", "type": "multi_choice", "text": "What makes it easier to talk about a changed opinion?", "depth": 2, "access": "premium", "tags": [ "changed_mind", "discussion", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_067_1_explaining_what_new_information_mattered", "text": "Explaining what new information mattered" }, { "id": "difficult_conversations_067_2_acknowledging_what_the_change_affects", "text": "Acknowledging what the change affects" }, { "id": "difficult_conversations_067_3_not_pretending_the_earlier_view_never_existed", "text": "Not pretending the earlier view never existed" }, { "id": "difficult_conversations_067_4_allowing_the_other_person_time_to_adjust", "text": "Allowing the other person time to adjust" } ], "answer_config": { "options": [ { "id": "difficult_conversations_067_1_explaining_what_new_information_mattered", "text": "Explaining what new information mattered" }, { "id": "difficult_conversations_067_2_acknowledging_what_the_change_affects", "text": "Acknowledging what the change affects" }, { "id": "difficult_conversations_067_3_not_pretending_the_earlier_view_never_existed", "text": "Not pretending the earlier view never existed" }, { "id": "difficult_conversations_067_4_allowing_the_other_person_time_to_adjust", "text": "Allowing the other person time to adjust" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_068", "category_id": "difficult_conversations", "type": "written", "text": "What do you want me to remember when you are trying to tell me something difficult?", "depth": 3, "access": "premium", "tags": [ "personal_preference", "honesty", "difficult_conversations" ], "answer_config": { "max_length": 500 } }, { "id": "difficult_conversations_069", "category_id": "difficult_conversations", "type": "single_choice", "text": "When someone says “I do not know,” what response helps most?", "depth": 2, "access": "premium", "tags": [ "uncertainty", "response", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_069_1_ask_what_they_do_know", "text": "Ask what they do know" }, { "id": "difficult_conversations_069_2_offer_time_to_think", "text": "Offer time to think" }, { "id": "difficult_conversations_069_3_clarify_when_an_answer_is_needed", "text": "Clarify when an answer is needed" }, { "id": "difficult_conversations_069_4_accept_that_certainty_may_not_come_quickly", "text": "Accept that certainty may not come quickly" } ], "answer_config": { "options": [ { "id": "difficult_conversations_069_1_ask_what_they_do_know", "text": "Ask what they do know" }, { "id": "difficult_conversations_069_2_offer_time_to_think", "text": "Offer time to think" }, { "id": "difficult_conversations_069_3_clarify_when_an_answer_is_needed", "text": "Clarify when an answer is needed" }, { "id": "difficult_conversations_069_4_accept_that_certainty_may_not_come_quickly", "text": "Accept that certainty may not come quickly" } ] } }, { "id": "difficult_conversations_070", "category_id": "difficult_conversations", "type": "multi_choice", "text": "What separates privacy from hiding something that affects the relationship?", "depth": 3, "access": "premium", "tags": [ "privacy", "shared_impact", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_070_1_a_shared_decision_would_change", "text": "A shared decision would change" }, { "id": "difficult_conversations_070_2_someones_health_or_safety_is_involved", "text": "Someone’s health or safety is involved" }, { "id": "difficult_conversations_070_3_money_or_commitments_are_affected", "text": "Money or commitments are affected" }, { "id": "difficult_conversations_070_4_silence_takes_away_the_other_persons_ability_to_choose", "text": "Silence takes away the other person’s ability to choose" } ], "answer_config": { "options": [ { "id": "difficult_conversations_070_1_a_shared_decision_would_change", "text": "A shared decision would change" }, { "id": "difficult_conversations_070_2_someones_health_or_safety_is_involved", "text": "Someone’s health or safety is involved" }, { "id": "difficult_conversations_070_3_money_or_commitments_are_affected", "text": "Money or commitments are affected" }, { "id": "difficult_conversations_070_4_silence_takes_away_the_other_persons_ability_to_choose", "text": "Silence takes away the other person’s ability to choose" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_071", "category_id": "difficult_conversations", "type": "multi_choice", "text": "Which signs make an admission feel responsible on its own?", "depth": 3, "access": "premium", "tags": [ "admission", "responsibility", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_071_1_the_facts_are_stated_clearly", "text": "The facts are stated clearly" }, { "id": "difficult_conversations_071_2_the_effect_is_not_minimized", "text": "The effect is not minimized" }, { "id": "difficult_conversations_071_3_questions_are_answered_honestly_where_possible", "text": "Questions are answered honestly where possible" }, { "id": "difficult_conversations_071_4_a_needed_change_is_named_without_grand_promises", "text": "A needed change is named without grand promises" } ], "answer_config": { "options": [ { "id": "difficult_conversations_071_1_the_facts_are_stated_clearly", "text": "The facts are stated clearly" }, { "id": "difficult_conversations_071_2_the_effect_is_not_minimized", "text": "The effect is not minimized" }, { "id": "difficult_conversations_071_3_questions_are_answered_honestly_where_possible", "text": "Questions are answered honestly where possible" }, { "id": "difficult_conversations_071_4_a_needed_change_is_named_without_grand_promises", "text": "A needed change is named without grand promises" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_072", "category_id": "difficult_conversations", "type": "scale", "text": "How confident are you that you can hear an honest no without pushing for a yes?", "depth": 3, "access": "premium", "tags": [ "honest_no", "respect", "difficult_conversations" ], "answer_config": { "min": 1, "max": 5, "min_label": "Not confident yet", "max_label": "Very confident" } }, { "id": "difficult_conversations_073", "category_id": "difficult_conversations", "type": "multi_choice", "text": "What helps you say that a subject feels too personal to answer right now?", "depth": 2, "access": "premium", "tags": [ "privacy", "boundaries", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_073_1_naming_the_limit_without_inventing_an_excuse", "text": "Naming the limit without inventing an excuse" }, { "id": "difficult_conversations_073_2_explaining_whether_the_answer_may_come_later", "text": "Explaining whether the answer may come later" }, { "id": "difficult_conversations_073_3_offering_what_can_be_shared_safely", "text": "Offering what can be shared safely" }, { "id": "difficult_conversations_073_4_separating_privacy_from_punishment", "text": "Separating privacy from punishment" } ], "answer_config": { "options": [ { "id": "difficult_conversations_073_1_naming_the_limit_without_inventing_an_excuse", "text": "Naming the limit without inventing an excuse" }, { "id": "difficult_conversations_073_2_explaining_whether_the_answer_may_come_later", "text": "Explaining whether the answer may come later" }, { "id": "difficult_conversations_073_3_offering_what_can_be_shared_safely", "text": "Offering what can be shared safely" }, { "id": "difficult_conversations_073_4_separating_privacy_from_punishment", "text": "Separating privacy from punishment" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_074", "category_id": "difficult_conversations", "type": "single_choice", "text": "Which response best protects honesty after a difficult admission?", "depth": 3, "access": "premium", "tags": [ "honesty", "after_admission", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_074_1_ask_only_the_questions_that_matter_now", "text": "Ask only the questions that matter now" }, { "id": "difficult_conversations_074_2_take_time_before_making_a_decision", "text": "Take time before making a decision" }, { "id": "difficult_conversations_074_3_keep_the_admission_out_of_unrelated_arguments", "text": "Keep the admission out of unrelated arguments" }, { "id": "difficult_conversations_074_4_decide_together_who_else_truly_needs_to_know", "text": "Decide together who else truly needs to know" } ], "answer_config": { "options": [ { "id": "difficult_conversations_074_1_ask_only_the_questions_that_matter_now", "text": "Ask only the questions that matter now" }, { "id": "difficult_conversations_074_2_take_time_before_making_a_decision", "text": "Take time before making a decision" }, { "id": "difficult_conversations_074_3_keep_the_admission_out_of_unrelated_arguments", "text": "Keep the admission out of unrelated arguments" }, { "id": "difficult_conversations_074_4_decide_together_who_else_truly_needs_to_know", "text": "Decide together who else truly needs to know" } ] } }, { "id": "difficult_conversations_075", "category_id": "difficult_conversations", "type": "multi_choice", "text": "Which conditions make it easier to correct something you said earlier?", "depth": 2, "access": "premium", "tags": [ "correction", "honesty", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_075_1_being_able_to_say_i_remembered_it_differently", "text": "Being able to say I remembered it differently" }, { "id": "difficult_conversations_075_2_no_accusation_that_every_mistake_was_intentional", "text": "No accusation that every mistake was intentional" }, { "id": "difficult_conversations_075_3_a_clear_record_when_facts_matter", "text": "A clear record when facts matter" }, { "id": "difficult_conversations_075_4_appreciation_for_correcting_the_information", "text": "Appreciation for correcting the information" } ], "answer_config": { "options": [ { "id": "difficult_conversations_075_1_being_able_to_say_i_remembered_it_differently", "text": "Being able to say I remembered it differently" }, { "id": "difficult_conversations_075_2_no_accusation_that_every_mistake_was_intentional", "text": "No accusation that every mistake was intentional" }, { "id": "difficult_conversations_075_3_a_clear_record_when_facts_matter", "text": "A clear record when facts matter" }, { "id": "difficult_conversations_075_4_appreciation_for_correcting_the_information", "text": "Appreciation for correcting the information" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_076", "category_id": "difficult_conversations", "type": "multi_choice", "text": "What should be clear before raising a subject that feels deeply personal?", "depth": 3, "access": "premium", "tags": [ "sensitive_topic", "consent", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_076_1_why_the_subject_matters_to_the_relationship", "text": "Why the subject matters to the relationship" }, { "id": "difficult_conversations_076_2_which_parts_are_optional_to_answer", "text": "Which parts are optional to answer" }, { "id": "difficult_conversations_076_3_whether_either_person_needs_support_afterward", "text": "Whether either person needs support afterward" }, { "id": "difficult_conversations_076_4_what_decision_if_any_must_be_made", "text": "What decision, if any, must be made" } ], "answer_config": { "options": [ { "id": "difficult_conversations_076_1_why_the_subject_matters_to_the_relationship", "text": "Why the subject matters to the relationship" }, { "id": "difficult_conversations_076_2_which_parts_are_optional_to_answer", "text": "Which parts are optional to answer" }, { "id": "difficult_conversations_076_3_whether_either_person_needs_support_afterward", "text": "Whether either person needs support afterward" }, { "id": "difficult_conversations_076_4_what_decision_if_any_must_be_made", "text": "What decision, if any, must be made" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_077", "category_id": "difficult_conversations", "type": "single_choice", "text": "Which permission matters most before asking a very personal question?", "depth": 3, "access": "premium", "tags": [ "consent", "questions", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_077_1_a_clear_right_to_decline", "text": "A clear right to decline" }, { "id": "difficult_conversations_077_2_more_time_before_answering", "text": "More time before answering" }, { "id": "difficult_conversations_077_3_sharing_only_part_of_the_answer", "text": "Sharing only part of the answer" }, { "id": "difficult_conversations_077_4_the_freedom_to_ask_why_it_matters", "text": "The freedom to ask why it matters" } ], "answer_config": { "options": [ { "id": "difficult_conversations_077_1_a_clear_right_to_decline", "text": "A clear right to decline" }, { "id": "difficult_conversations_077_2_more_time_before_answering", "text": "More time before answering" }, { "id": "difficult_conversations_077_3_sharing_only_part_of_the_answer", "text": "Sharing only part of the answer" }, { "id": "difficult_conversations_077_4_the_freedom_to_ask_why_it_matters", "text": "The freedom to ask why it matters" } ] } }, { "id": "difficult_conversations_078", "category_id": "difficult_conversations", "type": "multi_choice", "text": "What keeps a conversation about family from turning relatives into a courtroom?", "depth": 2, "access": "premium", "tags": [ "family_topic", "fairness", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_078_1_talking_about_the_decision_rather_than_judging_a_whole_person", "text": "Talking about the decision rather than judging a whole person" }, { "id": "difficult_conversations_078_2_leaving_private_stories_out_unless_they_are_relevant", "text": "Leaving private stories out unless they are relevant" }, { "id": "difficult_conversations_078_3_not_recruiting_relatives_to_take_sides", "text": "Not recruiting relatives to take sides" }, { "id": "difficult_conversations_078_4_separating_our_boundary_from_a_demand_that_others_agree", "text": "Separating our boundary from a demand that others agree" } ], "answer_config": { "options": [ { "id": "difficult_conversations_078_1_talking_about_the_decision_rather_than_judging_a_whole_person", "text": "Talking about the decision rather than judging a whole person" }, { "id": "difficult_conversations_078_2_leaving_private_stories_out_unless_they_are_relevant", "text": "Leaving private stories out unless they are relevant" }, { "id": "difficult_conversations_078_3_not_recruiting_relatives_to_take_sides", "text": "Not recruiting relatives to take sides" }, { "id": "difficult_conversations_078_4_separating_our_boundary_from_a_demand_that_others_agree", "text": "Separating our boundary from a demand that others agree" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_079", "category_id": "difficult_conversations", "type": "multi_choice", "text": "What helps a money conversation stay about choices rather than worth?", "depth": 2, "access": "premium", "tags": [ "money_topic", "respect", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_079_1_using_real_numbers_where_possible", "text": "Using real numbers where possible" }, { "id": "difficult_conversations_079_2_separating_one_purchase_from_someones_character", "text": "Separating one purchase from someone’s character" }, { "id": "difficult_conversations_079_3_naming_the_shared_consequence", "text": "Naming the shared consequence" }, { "id": "difficult_conversations_079_4_allowing_different_priorities_to_be_considered", "text": "Allowing different priorities to be considered" } ], "answer_config": { "options": [ { "id": "difficult_conversations_079_1_using_real_numbers_where_possible", "text": "Using real numbers where possible" }, { "id": "difficult_conversations_079_2_separating_one_purchase_from_someones_character", "text": "Separating one purchase from someone’s character" }, { "id": "difficult_conversations_079_3_naming_the_shared_consequence", "text": "Naming the shared consequence" }, { "id": "difficult_conversations_079_4_allowing_different_priorities_to_be_considered", "text": "Allowing different priorities to be considered" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_080", "category_id": "difficult_conversations", "type": "scale", "text": "How comfortable are you asking why a sensitive question needs to be answered?", "depth": 2, "access": "premium", "tags": [ "consent", "comfort", "difficult_conversations" ], "answer_config": { "min": 1, "max": 5, "min_label": "Not comfortable yet", "max_label": "Very comfortable" } }, { "id": "difficult_conversations_081", "category_id": "difficult_conversations", "type": "this_or_that", "text": "Share the headline first or explain the background first?", "depth": 1, "access": "premium", "tags": [ "quick_choice", "sensitive_topic", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_081_1_share_the_headline_first", "text": "Share the headline first" }, { "id": "difficult_conversations_081_2_explain_the_background_first", "text": "Explain the background first" } ], "answer_config": { "options": [ { "id": "difficult_conversations_081_1_share_the_headline_first", "text": "Share the headline first" }, { "id": "difficult_conversations_081_2_explain_the_background_first", "text": "Explain the background first" } ] } }, { "id": "difficult_conversations_082", "category_id": "difficult_conversations", "type": "multi_choice", "text": "What makes a conversation about physical intimacy feel respectful?", "depth": 3, "access": "premium", "tags": [ "intimacy_topic", "consent", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_082_1_no_answer_is_treated_as_an_obligation", "text": "No answer is treated as an obligation" }, { "id": "difficult_conversations_082_2_preferences_can_change_without_punishment", "text": "Preferences can change without punishment" }, { "id": "difficult_conversations_082_3_the_talk_can_happen_outside_a_sexual_moment", "text": "The talk can happen outside a sexual moment" }, { "id": "difficult_conversations_082_4_either_person_may_stop_if_the_conversation_feels_too_much", "text": "Either person may stop if the conversation feels too much" } ], "answer_config": { "options": [ { "id": "difficult_conversations_082_1_no_answer_is_treated_as_an_obligation", "text": "No answer is treated as an obligation" }, { "id": "difficult_conversations_082_2_preferences_can_change_without_punishment", "text": "Preferences can change without punishment" }, { "id": "difficult_conversations_082_3_the_talk_can_happen_outside_a_sexual_moment", "text": "The talk can happen outside a sexual moment" }, { "id": "difficult_conversations_082_4_either_person_may_stop_if_the_conversation_feels_too_much", "text": "Either person may stop if the conversation feels too much" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_083", "category_id": "difficult_conversations", "type": "single_choice", "text": "When talking about health, what should guide how much detail is shared?", "depth": 3, "access": "premium", "tags": [ "health_topic", "privacy", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_083_1_its_effect_on_shared_safety_or_decisions", "text": "Its effect on shared safety or decisions" }, { "id": "difficult_conversations_083_2_the_persons_readiness_to_explain", "text": "The person’s readiness to explain" }, { "id": "difficult_conversations_083_3_what_a_professional_has_actually_confirmed", "text": "What a professional has actually confirmed" }, { "id": "difficult_conversations_083_4_the_kind_of_support_being_requested", "text": "The kind of support being requested" } ], "answer_config": { "options": [ { "id": "difficult_conversations_083_1_its_effect_on_shared_safety_or_decisions", "text": "Its effect on shared safety or decisions" }, { "id": "difficult_conversations_083_2_the_persons_readiness_to_explain", "text": "The person’s readiness to explain" }, { "id": "difficult_conversations_083_3_what_a_professional_has_actually_confirmed", "text": "What a professional has actually confirmed" }, { "id": "difficult_conversations_083_4_the_kind_of_support_being_requested", "text": "The kind of support being requested" } ] } }, { "id": "difficult_conversations_084", "category_id": "difficult_conversations", "type": "multi_choice", "text": "Which choices protect privacy while still allowing useful outside support?", "depth": 2, "access": "premium", "tags": [ "privacy", "outside_support", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_084_1_choosing_one_trusted_person_instead_of_an_audience", "text": "Choosing one trusted person instead of an audience" }, { "id": "difficult_conversations_084_2_leaving_identifying_details_out_when_possible", "text": "Leaving identifying details out when possible" }, { "id": "difficult_conversations_084_3_agreeing_what_information_is_not_ours_to_share", "text": "Agreeing what information is not ours to share" }, { "id": "difficult_conversations_084_4_using_professional_support_for_subjects_beyond_our_skills", "text": "Using professional support for subjects beyond our skills" } ], "answer_config": { "options": [ { "id": "difficult_conversations_084_1_choosing_one_trusted_person_instead_of_an_audience", "text": "Choosing one trusted person instead of an audience" }, { "id": "difficult_conversations_084_2_leaving_identifying_details_out_when_possible", "text": "Leaving identifying details out when possible" }, { "id": "difficult_conversations_084_3_agreeing_what_information_is_not_ours_to_share", "text": "Agreeing what information is not ours to share" }, { "id": "difficult_conversations_084_4_using_professional_support_for_subjects_beyond_our_skills", "text": "Using professional support for subjects beyond our skills" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_085", "category_id": "difficult_conversations", "type": "multi_choice", "text": "How can a conversation about the future avoid becoming a loyalty test?", "depth": 2, "access": "premium", "tags": [ "future_topic", "pressure", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_085_1_allowing_uncertainty_about_timing", "text": "Allowing uncertainty about timing" }, { "id": "difficult_conversations_085_2_separating_love_from_one_exact_plan", "text": "Separating love from one exact plan" }, { "id": "difficult_conversations_085_3_being_honest_about_practical_limits", "text": "Being honest about practical limits" }, { "id": "difficult_conversations_085_4_leaving_room_for_more_than_one_workable_path", "text": "Leaving room for more than one workable path" } ], "answer_config": { "options": [ { "id": "difficult_conversations_085_1_allowing_uncertainty_about_timing", "text": "Allowing uncertainty about timing" }, { "id": "difficult_conversations_085_2_separating_love_from_one_exact_plan", "text": "Separating love from one exact plan" }, { "id": "difficult_conversations_085_3_being_honest_about_practical_limits", "text": "Being honest about practical limits" }, { "id": "difficult_conversations_085_4_leaving_room_for_more_than_one_workable_path", "text": "Leaving room for more than one workable path" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_086", "category_id": "difficult_conversations", "type": "multi_choice", "text": "What can make a conversation about work feel supportive rather than supervisory?", "depth": 2, "access": "premium", "tags": [ "work_topic", "support", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_086_1_asking_what_kind_of_help_is_wanted", "text": "Asking what kind of help is wanted" }, { "id": "difficult_conversations_086_2_not_treating_every_career_choice_as_a_joint_vote", "text": "Not treating every career choice as a joint vote" }, { "id": "difficult_conversations_086_3_naming_shared_consequences_without_taking_over", "text": "Naming shared consequences without taking over" }, { "id": "difficult_conversations_086_4_respecting_confidential_work_information", "text": "Respecting confidential work information" } ], "answer_config": { "options": [ { "id": "difficult_conversations_086_1_asking_what_kind_of_help_is_wanted", "text": "Asking what kind of help is wanted" }, { "id": "difficult_conversations_086_2_not_treating_every_career_choice_as_a_joint_vote", "text": "Not treating every career choice as a joint vote" }, { "id": "difficult_conversations_086_3_naming_shared_consequences_without_taking_over", "text": "Naming shared consequences without taking over" }, { "id": "difficult_conversations_086_4_respecting_confidential_work_information", "text": "Respecting confidential work information" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_087", "category_id": "difficult_conversations", "type": "single_choice", "text": "Which subject would you most want a clear privacy agreement about?", "depth": 2, "access": "premium", "tags": [ "privacy", "shared_rules", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_087_1_health_information", "text": "Health information" }, { "id": "difficult_conversations_087_2_sexual_details", "text": "Sexual details" }, { "id": "difficult_conversations_087_3_family_confidences", "text": "Family confidences" }, { "id": "difficult_conversations_087_4_financial_problems", "text": "Financial problems" } ], "answer_config": { "options": [ { "id": "difficult_conversations_087_1_health_information", "text": "Health information" }, { "id": "difficult_conversations_087_2_sexual_details", "text": "Sexual details" }, { "id": "difficult_conversations_087_3_family_confidences", "text": "Family confidences" }, { "id": "difficult_conversations_087_4_financial_problems", "text": "Financial problems" } ] } }, { "id": "difficult_conversations_088", "category_id": "difficult_conversations", "type": "multi_choice", "text": "What helps when a topic affects both people but belongs mostly to one person?", "depth": 3, "access": "premium", "tags": [ "autonomy", "shared_impact", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_088_1_the_affected_person_keeps_ownership_of_the_final_personal_choice", "text": "The affected person keeps ownership of the final personal choice" }, { "id": "difficult_conversations_088_2_shared_consequences_are_named_directly", "text": "Shared consequences are named directly" }, { "id": "difficult_conversations_088_3_advice_is_offered_rather_than_imposed", "text": "Advice is offered rather than imposed" }, { "id": "difficult_conversations_088_4_the_other_person_can_name_their_limits_honestly", "text": "The other person can name their limits honestly" } ], "answer_config": { "options": [ { "id": "difficult_conversations_088_1_the_affected_person_keeps_ownership_of_the_final_personal_choice", "text": "The affected person keeps ownership of the final personal choice" }, { "id": "difficult_conversations_088_2_shared_consequences_are_named_directly", "text": "Shared consequences are named directly" }, { "id": "difficult_conversations_088_3_advice_is_offered_rather_than_imposed", "text": "Advice is offered rather than imposed" }, { "id": "difficult_conversations_088_4_the_other_person_can_name_their_limits_honestly", "text": "The other person can name their limits honestly" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_089", "category_id": "difficult_conversations", "type": "multi_choice", "text": "Which signs show that a sensitive conversation should pause?", "depth": 3, "access": "premium", "tags": [ "pause", "sensitive_topic", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_089_1_one_person_cannot_answer_without_feeling_pressured", "text": "One person cannot answer without feeling pressured" }, { "id": "difficult_conversations_089_2_the_questions_have_moved_beyond_what_is_relevant", "text": "The questions have moved beyond what is relevant" }, { "id": "difficult_conversations_089_3_someone_is_agreeing_only_to_end_the_talk", "text": "Someone is agreeing only to end the talk" }, { "id": "difficult_conversations_089_4_privacy_is_being_treated_like_evidence_of_guilt", "text": "Privacy is being treated like evidence of guilt" } ], "answer_config": { "options": [ { "id": "difficult_conversations_089_1_one_person_cannot_answer_without_feeling_pressured", "text": "One person cannot answer without feeling pressured" }, { "id": "difficult_conversations_089_2_the_questions_have_moved_beyond_what_is_relevant", "text": "The questions have moved beyond what is relevant" }, { "id": "difficult_conversations_089_3_someone_is_agreeing_only_to_end_the_talk", "text": "Someone is agreeing only to end the talk" }, { "id": "difficult_conversations_089_4_privacy_is_being_treated_like_evidence_of_guilt", "text": "Privacy is being treated like evidence of guilt" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_090", "category_id": "difficult_conversations", "type": "single_choice", "text": "What should we slow down first when a talk becomes confusing?", "depth": 2, "access": "premium", "tags": [ "pace", "clarity", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_090_1_fewer_questions_at_once", "text": "Fewer questions at once" }, { "id": "difficult_conversations_090_2_the_amount_of_detail", "text": "The amount of detail" }, { "id": "difficult_conversations_090_3_more_time_between_replies", "text": "More time between replies" }, { "id": "difficult_conversations_090_4_one_decision_instead_of_several", "text": "One decision instead of several" } ], "answer_config": { "options": [ { "id": "difficult_conversations_090_1_fewer_questions_at_once", "text": "Fewer questions at once" }, { "id": "difficult_conversations_090_2_the_amount_of_detail", "text": "The amount of detail" }, { "id": "difficult_conversations_090_3_more_time_between_replies", "text": "More time between replies" }, { "id": "difficult_conversations_090_4_one_decision_instead_of_several", "text": "One decision instead of several" } ] } }, { "id": "difficult_conversations_091", "category_id": "difficult_conversations", "type": "multi_choice", "text": "Which signs tell you that a difficult conversation is moving too fast?", "depth": 2, "access": "premium", "tags": [ "pace", "overload", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_091_1_questions_arrive_before_answers_are_finished", "text": "Questions arrive before answers are finished" }, { "id": "difficult_conversations_091_2_important_details_are_being_missed", "text": "Important details are being missed" }, { "id": "difficult_conversations_091_3_someone_agrees_without_understanding", "text": "Someone agrees without understanding" }, { "id": "difficult_conversations_091_4_the_subject_changes_every_few_minutes", "text": "The subject changes every few minutes" } ], "answer_config": { "options": [ { "id": "difficult_conversations_091_1_questions_arrive_before_answers_are_finished", "text": "Questions arrive before answers are finished" }, { "id": "difficult_conversations_091_2_important_details_are_being_missed", "text": "Important details are being missed" }, { "id": "difficult_conversations_091_3_someone_agrees_without_understanding", "text": "Someone agrees without understanding" }, { "id": "difficult_conversations_091_4_the_subject_changes_every_few_minutes", "text": "The subject changes every few minutes" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_092", "category_id": "difficult_conversations", "type": "multi_choice", "text": "Which conditions make a sensitive request easier to consider?", "depth": 2, "access": "premium", "tags": [ "requests", "sensitive_topic", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_092_1_the_request_is_specific_and_voluntary", "text": "The request is specific and voluntary" }, { "id": "difficult_conversations_092_2_a_no_will_not_trigger_punishment", "text": "A no will not trigger punishment" }, { "id": "difficult_conversations_092_3_the_reason_is_explained_without_exaggeration", "text": "The reason is explained without exaggeration" }, { "id": "difficult_conversations_092_4_another_option_can_be_suggested", "text": "Another option can be suggested" } ], "answer_config": { "options": [ { "id": "difficult_conversations_092_1_the_request_is_specific_and_voluntary", "text": "The request is specific and voluntary" }, { "id": "difficult_conversations_092_2_a_no_will_not_trigger_punishment", "text": "A no will not trigger punishment" }, { "id": "difficult_conversations_092_3_the_reason_is_explained_without_exaggeration", "text": "The reason is explained without exaggeration" }, { "id": "difficult_conversations_092_4_another_option_can_be_suggested", "text": "Another option can be suggested" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_093", "category_id": "difficult_conversations", "type": "multi_choice", "text": "What can keep a serious talk from becoming an all-night event?", "depth": 1, "access": "premium", "tags": [ "time_limit", "scope", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_093_1_choosing_one_goal_for_the_first_round", "text": "Choosing one goal for the first round" }, { "id": "difficult_conversations_093_2_setting_aside_side_topics_for_later", "text": "Setting aside side topics for later" }, { "id": "difficult_conversations_093_3_taking_a_break_before_exhaustion_takes_over", "text": "Taking a break before exhaustion takes over" }, { "id": "difficult_conversations_093_4_ending_with_the_next_question_instead_of_forcing_a_solution", "text": "Ending with the next question instead of forcing a solution" } ], "answer_config": { "options": [ { "id": "difficult_conversations_093_1_choosing_one_goal_for_the_first_round", "text": "Choosing one goal for the first round" }, { "id": "difficult_conversations_093_2_setting_aside_side_topics_for_later", "text": "Setting aside side topics for later" }, { "id": "difficult_conversations_093_3_taking_a_break_before_exhaustion_takes_over", "text": "Taking a break before exhaustion takes over" }, { "id": "difficult_conversations_093_4_ending_with_the_next_question_instead_of_forcing_a_solution", "text": "Ending with the next question instead of forcing a solution" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_094", "category_id": "difficult_conversations", "type": "scale", "text": "How easy is it for you to notice when you need a pause?", "depth": 1, "access": "premium", "tags": [ "pause", "awareness", "difficult_conversations" ], "answer_config": { "min": 1, "max": 5, "min_label": "Usually difficult", "max_label": "Usually easy" } }, { "id": "difficult_conversations_095", "category_id": "difficult_conversations", "type": "multi_choice", "text": "Which pause requests sound reassuring without making promises you cannot keep?", "depth": 2, "access": "premium", "tags": [ "pause", "reassurance", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_095_1_i_need_fifteen_minutes_and_i_will_come_back", "text": "I need fifteen minutes, and I will come back" }, { "id": "difficult_conversations_095_2_i_want_to_answer_well_not_quickly", "text": "I want to answer well, not quickly" }, { "id": "difficult_conversations_095_3_i_am_still_part_of_this_conversation", "text": "I am still part of this conversation" }, { "id": "difficult_conversations_095_4_can_we_pick_this_up_after_dinner", "text": "Can we pick this up after dinner?" } ], "answer_config": { "options": [ { "id": "difficult_conversations_095_1_i_need_fifteen_minutes_and_i_will_come_back", "text": "I need fifteen minutes, and I will come back" }, { "id": "difficult_conversations_095_2_i_want_to_answer_well_not_quickly", "text": "I want to answer well, not quickly" }, { "id": "difficult_conversations_095_3_i_am_still_part_of_this_conversation", "text": "I am still part of this conversation" }, { "id": "difficult_conversations_095_4_can_we_pick_this_up_after_dinner", "text": "Can we pick this up after dinner?" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_096", "category_id": "difficult_conversations", "type": "multi_choice", "text": "What helps a difficult talk remain private without becoming secretive?", "depth": 2, "access": "premium", "tags": [ "privacy", "support", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_096_1_agreeing_who_truly_needs_the_information", "text": "Agreeing who truly needs the information" }, { "id": "difficult_conversations_096_2_keeping_the_conversation_away_from_an_audience", "text": "Keeping the conversation away from an audience" }, { "id": "difficult_conversations_096_3_allowing_professional_advice_when_it_is_useful", "text": "Allowing professional advice when it is useful" }, { "id": "difficult_conversations_096_4_not_sharing_screenshots_to_win_support", "text": "Not sharing screenshots to win support" } ], "answer_config": { "options": [ { "id": "difficult_conversations_096_1_agreeing_who_truly_needs_the_information", "text": "Agreeing who truly needs the information" }, { "id": "difficult_conversations_096_2_keeping_the_conversation_away_from_an_audience", "text": "Keeping the conversation away from an audience" }, { "id": "difficult_conversations_096_3_allowing_professional_advice_when_it_is_useful", "text": "Allowing professional advice when it is useful" }, { "id": "difficult_conversations_096_4_not_sharing_screenshots_to_win_support", "text": "Not sharing screenshots to win support" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_097", "category_id": "difficult_conversations", "type": "single_choice", "text": "Which signal would best mean “please slow down” without ending the talk?", "depth": 1, "access": "premium", "tags": [ "signals", "pace", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_097_1_a_simple_hand_gesture", "text": "A simple hand gesture" }, { "id": "difficult_conversations_097_2_a_private_phrase", "text": "A private phrase" }, { "id": "difficult_conversations_097_3_a_request_for_one_minute_of_quiet", "text": "A request for one minute of quiet" }, { "id": "difficult_conversations_097_4_asking_to_repeat_the_last_question", "text": "Asking to repeat the last question" } ], "answer_config": { "options": [ { "id": "difficult_conversations_097_1_a_simple_hand_gesture", "text": "A simple hand gesture" }, { "id": "difficult_conversations_097_2_a_private_phrase", "text": "A private phrase" }, { "id": "difficult_conversations_097_3_a_request_for_one_minute_of_quiet", "text": "A request for one minute of quiet" }, { "id": "difficult_conversations_097_4_asking_to_repeat_the_last_question", "text": "Asking to repeat the last question" } ] } }, { "id": "difficult_conversations_098", "category_id": "difficult_conversations", "type": "multi_choice", "text": "Which details make a pause feel like part of the conversation rather than an escape?", "depth": 2, "access": "premium", "tags": [ "pause", "follow_through", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_098_1_a_clear_reason_for_stopping", "text": "A clear reason for stopping" }, { "id": "difficult_conversations_098_2_an_agreed_time_to_return", "text": "An agreed time to return" }, { "id": "difficult_conversations_098_3_no_arguing_through_a_stream_of_messages", "text": "No arguing through a stream of messages" }, { "id": "difficult_conversations_098_4_a_brief_update_if_the_time_must_change", "text": "A brief update if the time must change" } ], "answer_config": { "options": [ { "id": "difficult_conversations_098_1_a_clear_reason_for_stopping", "text": "A clear reason for stopping" }, { "id": "difficult_conversations_098_2_an_agreed_time_to_return", "text": "An agreed time to return" }, { "id": "difficult_conversations_098_3_no_arguing_through_a_stream_of_messages", "text": "No arguing through a stream of messages" }, { "id": "difficult_conversations_098_4_a_brief_update_if_the_time_must_change", "text": "A brief update if the time must change" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_099", "category_id": "difficult_conversations", "type": "written", "text": "What makes it easier for you to return to a hard conversation after a pause?", "depth": 2, "access": "premium", "tags": [ "pause", "personal_preference", "difficult_conversations" ], "answer_config": { "max_length": 500 } }, { "id": "difficult_conversations_100", "category_id": "difficult_conversations", "type": "multi_choice", "text": "Which choices reduce pressure when someone is struggling to find words?", "depth": 2, "access": "premium", "tags": [ "word_finding", "patience", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_100_1_letting_a_quiet_moment_stay_quiet", "text": "Letting a quiet moment stay quiet" }, { "id": "difficult_conversations_100_2_offering_paper_or_a_note_app", "text": "Offering paper or a note app" }, { "id": "difficult_conversations_100_3_asking_one_smaller_question", "text": "Asking one smaller question" }, { "id": "difficult_conversations_100_4_accepting_that_the_answer_may_come_later", "text": "Accepting that the answer may come later" } ], "answer_config": { "options": [ { "id": "difficult_conversations_100_1_letting_a_quiet_moment_stay_quiet", "text": "Letting a quiet moment stay quiet" }, { "id": "difficult_conversations_100_2_offering_paper_or_a_note_app", "text": "Offering paper or a note app" }, { "id": "difficult_conversations_100_3_asking_one_smaller_question", "text": "Asking one smaller question" }, { "id": "difficult_conversations_100_4_accepting_that_the_answer_may_come_later", "text": "Accepting that the answer may come later" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_101", "category_id": "difficult_conversations", "type": "scale", "text": "How much does a time limit help you stay present in a difficult talk?", "depth": 1, "access": "premium", "tags": [ "time_limit", "presence", "difficult_conversations" ], "answer_config": { "min": 1, "max": 5, "min_label": "Not much", "max_label": "A great deal" } }, { "id": "difficult_conversations_102", "category_id": "difficult_conversations", "type": "multi_choice", "text": "What keeps a calm conversation from feeling emotionally distant?", "depth": 2, "access": "premium", "tags": [ "calm", "warmth", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_102_1_using_each_others_names_naturally", "text": "Using each other’s names naturally" }, { "id": "difficult_conversations_102_2_acknowledging_that_the_subject_matters", "text": "Acknowledging that the subject matters" }, { "id": "difficult_conversations_102_3_showing_care_without_forcing_touch", "text": "Showing care without forcing touch" }, { "id": "difficult_conversations_102_4_speaking_plainly_instead_of_sounding_formal", "text": "Speaking plainly instead of sounding formal" } ], "answer_config": { "options": [ { "id": "difficult_conversations_102_1_using_each_others_names_naturally", "text": "Using each other’s names naturally" }, { "id": "difficult_conversations_102_2_acknowledging_that_the_subject_matters", "text": "Acknowledging that the subject matters" }, { "id": "difficult_conversations_102_3_showing_care_without_forcing_touch", "text": "Showing care without forcing touch" }, { "id": "difficult_conversations_102_4_speaking_plainly_instead_of_sounding_formal", "text": "Speaking plainly instead of sounding formal" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_103", "category_id": "difficult_conversations", "type": "single_choice", "text": "When the conversation stalls, what is the most useful next move?", "depth": 2, "access": "premium", "tags": [ "stalled_talk", "next_step", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_103_1_ask_what_feels_hardest_to_answer", "text": "Ask what feels hardest to answer" }, { "id": "difficult_conversations_103_2_restate_the_question_more_simply", "text": "Restate the question more simply" }, { "id": "difficult_conversations_103_3_choose_a_later_time_to_continue", "text": "Choose a later time to continue" }, { "id": "difficult_conversations_103_4_decide_whether_outside_guidance_would_help", "text": "Decide whether outside guidance would help" } ], "answer_config": { "options": [ { "id": "difficult_conversations_103_1_ask_what_feels_hardest_to_answer", "text": "Ask what feels hardest to answer" }, { "id": "difficult_conversations_103_2_restate_the_question_more_simply", "text": "Restate the question more simply" }, { "id": "difficult_conversations_103_3_choose_a_later_time_to_continue", "text": "Choose a later time to continue" }, { "id": "difficult_conversations_103_4_decide_whether_outside_guidance_would_help", "text": "Decide whether outside guidance would help" } ] } }, { "id": "difficult_conversations_104", "category_id": "difficult_conversations", "type": "multi_choice", "text": "Which habits help prevent a serious talk from becoming a performance?", "depth": 2, "access": "premium", "tags": [ "authenticity", "privacy", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_104_1_recording_only_with_clear_agreement", "text": "Recording only with clear agreement" }, { "id": "difficult_conversations_104_2_keeping_imaginary_audiences_out", "text": "Keeping imaginary audiences out" }, { "id": "difficult_conversations_104_3_avoiding_dramatic_threats", "text": "Avoiding dramatic threats" }, { "id": "difficult_conversations_104_4_refusing_to_share_the_exchange_for_public_judgment", "text": "Refusing to share the exchange for public judgment" } ], "answer_config": { "options": [ { "id": "difficult_conversations_104_1_recording_only_with_clear_agreement", "text": "Recording only with clear agreement" }, { "id": "difficult_conversations_104_2_keeping_imaginary_audiences_out", "text": "Keeping imaginary audiences out" }, { "id": "difficult_conversations_104_3_avoiding_dramatic_threats", "text": "Avoiding dramatic threats" }, { "id": "difficult_conversations_104_4_refusing_to_share_the_exchange_for_public_judgment", "text": "Refusing to share the exchange for public judgment" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_105", "category_id": "difficult_conversations", "type": "multi_choice", "text": "What helps you stay honest when the other person becomes emotional?", "depth": 3, "access": "premium", "tags": [ "emotion", "honesty", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_105_1_speaking_more_gently_without_changing_the_truth", "text": "Speaking more gently without changing the truth" }, { "id": "difficult_conversations_105_2_allowing_feelings_without_rushing_to_stop_them", "text": "Allowing feelings without rushing to stop them" }, { "id": "difficult_conversations_105_3_checking_whether_a_pause_is_needed", "text": "Checking whether a pause is needed" }, { "id": "difficult_conversations_105_4_not_making_promises_only_to_calm_the_moment", "text": "Not making promises only to calm the moment" } ], "answer_config": { "options": [ { "id": "difficult_conversations_105_1_speaking_more_gently_without_changing_the_truth", "text": "Speaking more gently without changing the truth" }, { "id": "difficult_conversations_105_2_allowing_feelings_without_rushing_to_stop_them", "text": "Allowing feelings without rushing to stop them" }, { "id": "difficult_conversations_105_3_checking_whether_a_pause_is_needed", "text": "Checking whether a pause is needed" }, { "id": "difficult_conversations_105_4_not_making_promises_only_to_calm_the_moment", "text": "Not making promises only to calm the moment" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_106", "category_id": "difficult_conversations", "type": "single_choice", "text": "Which listening response tells you the point was understood?", "depth": 2, "access": "premium", "tags": [ "listening", "understanding", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_106_1_a_clear_summary_in_different_words", "text": "A clear summary in different words" }, { "id": "difficult_conversations_106_2_one_relevant_follow_up_question", "text": "One relevant follow-up question" }, { "id": "difficult_conversations_106_3_recognition_of_the_practical_effect", "text": "Recognition of the practical effect" }, { "id": "difficult_conversations_106_4_a_response_to_the_actual_request", "text": "A response to the actual request" } ], "answer_config": { "options": [ { "id": "difficult_conversations_106_1_a_clear_summary_in_different_words", "text": "A clear summary in different words" }, { "id": "difficult_conversations_106_2_one_relevant_follow_up_question", "text": "One relevant follow-up question" }, { "id": "difficult_conversations_106_3_recognition_of_the_practical_effect", "text": "Recognition of the practical effect" }, { "id": "difficult_conversations_106_4_a_response_to_the_actual_request", "text": "A response to the actual request" } ] } }, { "id": "difficult_conversations_107", "category_id": "difficult_conversations", "type": "multi_choice", "text": "What makes follow-up questions feel curious rather than suspicious?", "depth": 2, "access": "premium", "tags": [ "questions", "curiosity", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_107_1_the_tone_stays_neutral", "text": "The tone stays neutral" }, { "id": "difficult_conversations_107_2_the_question_connects_to_what_was_said", "text": "The question connects to what was said" }, { "id": "difficult_conversations_107_3_an_answer_is_not_demanded_immediately", "text": "An answer is not demanded immediately" }, { "id": "difficult_conversations_107_4_the_listener_can_accept_an_incomplete_memory", "text": "The listener can accept an incomplete memory" } ], "answer_config": { "options": [ { "id": "difficult_conversations_107_1_the_tone_stays_neutral", "text": "The tone stays neutral" }, { "id": "difficult_conversations_107_2_the_question_connects_to_what_was_said", "text": "The question connects to what was said" }, { "id": "difficult_conversations_107_3_an_answer_is_not_demanded_immediately", "text": "An answer is not demanded immediately" }, { "id": "difficult_conversations_107_4_the_listener_can_accept_an_incomplete_memory", "text": "The listener can accept an incomplete memory" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_108", "category_id": "difficult_conversations", "type": "multi_choice", "text": "Which questions help uncover what decision is really needed?", "depth": 2, "access": "premium", "tags": [ "decision", "questions", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_108_1_what_changes_if_we_wait", "text": "What changes if we wait?" }, { "id": "difficult_conversations_108_2_who_is_affected_by_the_choice", "text": "Who is affected by the choice?" }, { "id": "difficult_conversations_108_3_which_part_can_only_one_person_decide", "text": "Which part can only one person decide?" }, { "id": "difficult_conversations_108_4_what_information_are_we_still_missing", "text": "What information are we still missing?" } ], "answer_config": { "options": [ { "id": "difficult_conversations_108_1_what_changes_if_we_wait", "text": "What changes if we wait?" }, { "id": "difficult_conversations_108_2_who_is_affected_by_the_choice", "text": "Who is affected by the choice?" }, { "id": "difficult_conversations_108_3_which_part_can_only_one_person_decide", "text": "Which part can only one person decide?" }, { "id": "difficult_conversations_108_4_what_information_are_we_still_missing", "text": "What information are we still missing?" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_109", "category_id": "difficult_conversations", "type": "this_or_that", "text": "Repeat the point back or ask one clarifying question?", "depth": 1, "access": "premium", "tags": [ "quick_choice", "listening", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_109_1_repeat_the_point_back", "text": "Repeat the point back" }, { "id": "difficult_conversations_109_2_ask_one_clarifying_question", "text": "Ask one clarifying question" } ], "answer_config": { "options": [ { "id": "difficult_conversations_109_1_repeat_the_point_back", "text": "Repeat the point back" }, { "id": "difficult_conversations_109_2_ask_one_clarifying_question", "text": "Ask one clarifying question" } ] } }, { "id": "difficult_conversations_110", "category_id": "difficult_conversations", "type": "multi_choice", "text": "How can you keep listening when you already have a strong opinion?", "depth": 2, "access": "premium", "tags": [ "listening", "strong_opinion", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_110_1_waiting_until_the_full_answer_is_finished", "text": "Waiting until the full answer is finished" }, { "id": "difficult_conversations_110_2_looking_for_information_i_did_not_have", "text": "Looking for information I did not have" }, { "id": "difficult_conversations_110_3_separating_understanding_from_agreement", "text": "Separating understanding from agreement" }, { "id": "difficult_conversations_110_4_writing_down_my_response_instead_of_interrupting", "text": "Writing down my response instead of interrupting" } ], "answer_config": { "options": [ { "id": "difficult_conversations_110_1_waiting_until_the_full_answer_is_finished", "text": "Waiting until the full answer is finished" }, { "id": "difficult_conversations_110_2_looking_for_information_i_did_not_have", "text": "Looking for information I did not have" }, { "id": "difficult_conversations_110_3_separating_understanding_from_agreement", "text": "Separating understanding from agreement" }, { "id": "difficult_conversations_110_4_writing_down_my_response_instead_of_interrupting", "text": "Writing down my response instead of interrupting" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_111", "category_id": "difficult_conversations", "type": "single_choice", "text": "Which question best checks whether advice is wanted?", "depth": 1, "access": "premium", "tags": [ "advice", "consent", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_111_1_do_you_want_ideas_or_just_a_listener", "text": "Do you want ideas or just a listener?" }, { "id": "difficult_conversations_111_2_would_it_help_to_hear_what_i_would_do", "text": "Would it help to hear what I would do?" }, { "id": "difficult_conversations_111_3_are_you_asking_me_to_help_decide", "text": "Are you asking me to help decide?" }, { "id": "difficult_conversations_111_4_should_i_ask_questions_before_offering_a_thought", "text": "Should I ask questions before offering a thought?" } ], "answer_config": { "options": [ { "id": "difficult_conversations_111_1_do_you_want_ideas_or_just_a_listener", "text": "Do you want ideas or just a listener?" }, { "id": "difficult_conversations_111_2_would_it_help_to_hear_what_i_would_do", "text": "Would it help to hear what I would do?" }, { "id": "difficult_conversations_111_3_are_you_asking_me_to_help_decide", "text": "Are you asking me to help decide?" }, { "id": "difficult_conversations_111_4_should_i_ask_questions_before_offering_a_thought", "text": "Should I ask questions before offering a thought?" } ] } }, { "id": "difficult_conversations_112", "category_id": "difficult_conversations", "type": "scale", "text": "How confident are you that you can ask a question without making it sound like a challenge?", "depth": 2, "access": "premium", "tags": [ "questions", "confidence", "difficult_conversations" ], "answer_config": { "min": 1, "max": 5, "min_label": "Not confident yet", "max_label": "Very confident" } }, { "id": "difficult_conversations_113", "category_id": "difficult_conversations", "type": "written", "text": "What is one question you wish I asked more often during serious conversations?", "depth": 2, "access": "premium", "tags": [ "personal_preference", "questions", "difficult_conversations" ], "answer_config": { "max_length": 500 } }, { "id": "difficult_conversations_114", "category_id": "difficult_conversations", "type": "multi_choice", "text": "Which listening mistakes can change the meaning of what was said?", "depth": 3, "access": "premium", "tags": [ "listening", "misunderstanding", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_114_1_assuming_the_reason_before_asking", "text": "Assuming the reason before asking" }, { "id": "difficult_conversations_114_2_remembering_only_the_sharpest_sentence", "text": "Remembering only the sharpest sentence" }, { "id": "difficult_conversations_114_3_treating_one_example_as_the_whole_pattern", "text": "Treating one example as the whole pattern" }, { "id": "difficult_conversations_114_4_filling_in_a_missing_detail_with_a_guess", "text": "Filling in a missing detail with a guess" } ], "answer_config": { "options": [ { "id": "difficult_conversations_114_1_assuming_the_reason_before_asking", "text": "Assuming the reason before asking" }, { "id": "difficult_conversations_114_2_remembering_only_the_sharpest_sentence", "text": "Remembering only the sharpest sentence" }, { "id": "difficult_conversations_114_3_treating_one_example_as_the_whole_pattern", "text": "Treating one example as the whole pattern" }, { "id": "difficult_conversations_114_4_filling_in_a_missing_detail_with_a_guess", "text": "Filling in a missing detail with a guess" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_115", "category_id": "difficult_conversations", "type": "multi_choice", "text": "What helps when an answer brings up another important question?", "depth": 2, "access": "premium", "tags": [ "questions", "scope", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_115_1_finish_the_first_answer_before_switching_topics", "text": "Finish the first answer before switching topics" }, { "id": "difficult_conversations_115_2_write_the_new_question_down", "text": "Write the new question down" }, { "id": "difficult_conversations_115_3_check_whether_it_is_urgent", "text": "Check whether it is urgent" }, { "id": "difficult_conversations_115_4_choose_which_question_belongs_today", "text": "Choose which question belongs today" } ], "answer_config": { "options": [ { "id": "difficult_conversations_115_1_finish_the_first_answer_before_switching_topics", "text": "Finish the first answer before switching topics" }, { "id": "difficult_conversations_115_2_write_the_new_question_down", "text": "Write the new question down" }, { "id": "difficult_conversations_115_3_check_whether_it_is_urgent", "text": "Check whether it is urgent" }, { "id": "difficult_conversations_115_4_choose_which_question_belongs_today", "text": "Choose which question belongs today" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_116", "category_id": "difficult_conversations", "type": "single_choice", "text": "When you do not understand an answer, what should you ask first?", "depth": 2, "access": "premium", "tags": [ "clarification", "questions", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_116_1_can_you_say_that_another_way", "text": "Can you say that another way?" }, { "id": "difficult_conversations_116_2_which_part_matters_most_to_you", "text": "Which part matters most to you?" }, { "id": "difficult_conversations_116_3_could_you_give_one_example", "text": "Could you give one example?" }, { "id": "difficult_conversations_116_4_what_do_you_need_me_to_understand_from_that", "text": "What do you need me to understand from that?" } ], "answer_config": { "options": [ { "id": "difficult_conversations_116_1_can_you_say_that_another_way", "text": "Can you say that another way?" }, { "id": "difficult_conversations_116_2_which_part_matters_most_to_you", "text": "Which part matters most to you?" }, { "id": "difficult_conversations_116_3_could_you_give_one_example", "text": "Could you give one example?" }, { "id": "difficult_conversations_116_4_what_do_you_need_me_to_understand_from_that", "text": "What do you need me to understand from that?" } ] } }, { "id": "difficult_conversations_117", "category_id": "difficult_conversations", "type": "multi_choice", "text": "What shows that a person is considering the answer rather than waiting to speak?", "depth": 2, "access": "premium", "tags": [ "listening", "attention", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_117_1_their_response_connects_to_the_actual_point", "text": "Their response connects to the actual point" }, { "id": "difficult_conversations_117_2_they_notice_a_detail_that_was_easy_to_miss", "text": "They notice a detail that was easy to miss" }, { "id": "difficult_conversations_117_3_they_allow_the_answer_to_change_the_next_question", "text": "They allow the answer to change the next question" }, { "id": "difficult_conversations_117_4_they_do_not_repeat_a_prepared_speech", "text": "They do not repeat a prepared speech" } ], "answer_config": { "options": [ { "id": "difficult_conversations_117_1_their_response_connects_to_the_actual_point", "text": "Their response connects to the actual point" }, { "id": "difficult_conversations_117_2_they_notice_a_detail_that_was_easy_to_miss", "text": "They notice a detail that was easy to miss" }, { "id": "difficult_conversations_117_3_they_allow_the_answer_to_change_the_next_question", "text": "They allow the answer to change the next question" }, { "id": "difficult_conversations_117_4_they_do_not_repeat_a_prepared_speech", "text": "They do not repeat a prepared speech" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_118", "category_id": "difficult_conversations", "type": "multi_choice", "text": "Which questions are unfair during a serious conversation?", "depth": 3, "access": "premium", "tags": [ "questions", "fairness", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_118_1_a_question_with_only_one_acceptable_answer", "text": "A question with only one acceptable answer" }, { "id": "difficult_conversations_118_2_being_asked_to_prove_a_feeling", "text": "Being asked to prove a feeling" }, { "id": "difficult_conversations_118_3_private_details_unrelated_to_the_issue", "text": "Private details unrelated to the issue" }, { "id": "difficult_conversations_118_4_anything_meant_to_embarrass_the_other_person", "text": "Anything meant to embarrass the other person" } ], "answer_config": { "options": [ { "id": "difficult_conversations_118_1_a_question_with_only_one_acceptable_answer", "text": "A question with only one acceptable answer" }, { "id": "difficult_conversations_118_2_being_asked_to_prove_a_feeling", "text": "Being asked to prove a feeling" }, { "id": "difficult_conversations_118_3_private_details_unrelated_to_the_issue", "text": "Private details unrelated to the issue" }, { "id": "difficult_conversations_118_4_anything_meant_to_embarrass_the_other_person", "text": "Anything meant to embarrass the other person" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_119", "category_id": "difficult_conversations", "type": "single_choice", "text": "What is the clearest sign that we understand each other well enough to continue?", "depth": 2, "access": "premium", "tags": [ "understanding", "progress", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_119_1_both_positions_can_be_stated_fairly", "text": "Both positions can be stated fairly" }, { "id": "difficult_conversations_119_2_agreement_on_the_basic_facts", "text": "Agreement on the basic facts" }, { "id": "difficult_conversations_119_3_clarity_about_what_remains_uncertain", "text": "Clarity about what remains uncertain" }, { "id": "difficult_conversations_119_4_we_can_name_the_decision_in_front_of_us", "text": "We can name the decision in front of us" } ], "answer_config": { "options": [ { "id": "difficult_conversations_119_1_both_positions_can_be_stated_fairly", "text": "Both positions can be stated fairly" }, { "id": "difficult_conversations_119_2_agreement_on_the_basic_facts", "text": "Agreement on the basic facts" }, { "id": "difficult_conversations_119_3_clarity_about_what_remains_uncertain", "text": "Clarity about what remains uncertain" }, { "id": "difficult_conversations_119_4_we_can_name_the_decision_in_front_of_us", "text": "We can name the decision in front of us" } ] } }, { "id": "difficult_conversations_120", "category_id": "difficult_conversations", "type": "multi_choice", "text": "What helps a listener respond when the speaker has mixed feelings?", "depth": 3, "access": "premium", "tags": [ "mixed_feelings", "listening", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_120_1_allowing_both_feelings_to_be_true", "text": "Allowing both feelings to be true" }, { "id": "difficult_conversations_120_2_not_forcing_a_simple_yes_or_no", "text": "Not forcing a simple yes or no" }, { "id": "difficult_conversations_120_3_asking_which_feeling_needs_attention_first", "text": "Asking which feeling needs attention first" }, { "id": "difficult_conversations_120_4_leaving_room_for_the_answer_to_change_with_time", "text": "Leaving room for the answer to change with time" } ], "answer_config": { "options": [ { "id": "difficult_conversations_120_1_allowing_both_feelings_to_be_true", "text": "Allowing both feelings to be true" }, { "id": "difficult_conversations_120_2_not_forcing_a_simple_yes_or_no", "text": "Not forcing a simple yes or no" }, { "id": "difficult_conversations_120_3_asking_which_feeling_needs_attention_first", "text": "Asking which feeling needs attention first" }, { "id": "difficult_conversations_120_4_leaving_room_for_the_answer_to_change_with_time", "text": "Leaving room for the answer to change with time" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_121", "category_id": "difficult_conversations", "type": "multi_choice", "text": "What makes a difficult request easier to answer honestly?", "depth": 2, "access": "premium", "tags": [ "requests", "honesty", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_121_1_the_request_is_specific", "text": "The request is specific" }, { "id": "difficult_conversations_121_2_the_time_frame_is_realistic", "text": "The time frame is realistic" }, { "id": "difficult_conversations_121_3_no_is_allowed_without_retaliation", "text": "No is allowed without retaliation" }, { "id": "difficult_conversations_121_4_a_different_solution_may_be_offered", "text": "A different solution may be offered" } ], "answer_config": { "options": [ { "id": "difficult_conversations_121_1_the_request_is_specific", "text": "The request is specific" }, { "id": "difficult_conversations_121_2_the_time_frame_is_realistic", "text": "The time frame is realistic" }, { "id": "difficult_conversations_121_3_no_is_allowed_without_retaliation", "text": "No is allowed without retaliation" }, { "id": "difficult_conversations_121_4_a_different_solution_may_be_offered", "text": "A different solution may be offered" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_122", "category_id": "difficult_conversations", "type": "single_choice", "text": "If no decision can be made today, what matters most?", "depth": 2, "access": "premium", "tags": [ "decision", "delay", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_122_1_knowing_what_information_is_missing", "text": "Knowing what information is missing" }, { "id": "difficult_conversations_122_2_choosing_when_to_return", "text": "Choosing when to return" }, { "id": "difficult_conversations_122_3_handling_any_immediate_risk", "text": "Handling any immediate risk" }, { "id": "difficult_conversations_122_4_avoiding_promises_made_only_to_end_the_talk", "text": "Avoiding promises made only to end the talk" } ], "answer_config": { "options": [ { "id": "difficult_conversations_122_1_knowing_what_information_is_missing", "text": "Knowing what information is missing" }, { "id": "difficult_conversations_122_2_choosing_when_to_return", "text": "Choosing when to return" }, { "id": "difficult_conversations_122_3_handling_any_immediate_risk", "text": "Handling any immediate risk" }, { "id": "difficult_conversations_122_4_avoiding_promises_made_only_to_end_the_talk", "text": "Avoiding promises made only to end the talk" } ] } }, { "id": "difficult_conversations_123", "category_id": "difficult_conversations", "type": "multi_choice", "text": "Which requests are difficult to answer because they are too vague?", "depth": 2, "access": "premium", "tags": [ "requests", "clarity", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_123_1_be_more_supportive", "text": "Be more supportive" }, { "id": "difficult_conversations_123_2_care_about_this_more", "text": "Care about this more" }, { "id": "difficult_conversations_123_3_stop_making_things_difficult", "text": "Stop making things difficult" }, { "id": "difficult_conversations_123_4_make_me_feel_secure", "text": "Make me feel secure" } ], "answer_config": { "options": [ { "id": "difficult_conversations_123_1_be_more_supportive", "text": "Be more supportive" }, { "id": "difficult_conversations_123_2_care_about_this_more", "text": "Care about this more" }, { "id": "difficult_conversations_123_3_stop_making_things_difficult", "text": "Stop making things difficult" }, { "id": "difficult_conversations_123_4_make_me_feel_secure", "text": "Make me feel secure" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_124", "category_id": "difficult_conversations", "type": "scale", "text": "How comfortable are you suggesting another option instead of simply saying no?", "depth": 2, "access": "premium", "tags": [ "alternatives", "comfort", "difficult_conversations" ], "answer_config": { "min": 1, "max": 5, "min_label": "Not comfortable yet", "max_label": "Very comfortable" } }, { "id": "difficult_conversations_125", "category_id": "difficult_conversations", "type": "multi_choice", "text": "What helps two people make a decision without pretending they control every part equally?", "depth": 3, "access": "premium", "tags": [ "decision", "autonomy", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_125_1_naming_who_owns_the_personal_choice", "text": "Naming who owns the personal choice" }, { "id": "difficult_conversations_125_2_naming_shared_consequences_openly", "text": "Naming shared consequences openly" }, { "id": "difficult_conversations_125_3_separating_advice_from_permission", "text": "Separating advice from permission" }, { "id": "difficult_conversations_125_4_being_honest_about_each_persons_limits", "text": "Being honest about each person’s limits" } ], "answer_config": { "options": [ { "id": "difficult_conversations_125_1_naming_who_owns_the_personal_choice", "text": "Naming who owns the personal choice" }, { "id": "difficult_conversations_125_2_naming_shared_consequences_openly", "text": "Naming shared consequences openly" }, { "id": "difficult_conversations_125_3_separating_advice_from_permission", "text": "Separating advice from permission" }, { "id": "difficult_conversations_125_4_being_honest_about_each_persons_limits", "text": "Being honest about each person’s limits" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_126", "category_id": "difficult_conversations", "type": "this_or_that", "text": "A temporary answer or no answer until we know more?", "depth": 2, "access": "premium", "tags": [ "quick_choice", "uncertainty", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_126_1_a_temporary_answer", "text": "A temporary answer" }, { "id": "difficult_conversations_126_2_no_answer_until_we_know_more", "text": "No answer until we know more" } ], "answer_config": { "options": [ { "id": "difficult_conversations_126_1_a_temporary_answer", "text": "A temporary answer" }, { "id": "difficult_conversations_126_2_no_answer_until_we_know_more", "text": "No answer until we know more" } ] } }, { "id": "difficult_conversations_127", "category_id": "difficult_conversations", "type": "multi_choice", "text": "Which conditions keep a compromise voluntary rather than pressured?", "depth": 3, "access": "premium", "tags": [ "compromise", "consent", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_127_1_both_people_can_explain_what_they_accepted", "text": "Both people can explain what they accepted" }, { "id": "difficult_conversations_127_2_neither_person_is_threatened_into_agreeing", "text": "Neither person is threatened into agreeing" }, { "id": "difficult_conversations_127_3_the_arrangement_can_be_reviewed_later", "text": "The arrangement can be reviewed later" }, { "id": "difficult_conversations_127_4_the_costs_are_not_hidden_from_one_side", "text": "The costs are not hidden from one side" } ], "answer_config": { "options": [ { "id": "difficult_conversations_127_1_both_people_can_explain_what_they_accepted", "text": "Both people can explain what they accepted" }, { "id": "difficult_conversations_127_2_neither_person_is_threatened_into_agreeing", "text": "Neither person is threatened into agreeing" }, { "id": "difficult_conversations_127_3_the_arrangement_can_be_reviewed_later", "text": "The arrangement can be reviewed later" }, { "id": "difficult_conversations_127_4_the_costs_are_not_hidden_from_one_side", "text": "The costs are not hidden from one side" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_128", "category_id": "difficult_conversations", "type": "multi_choice", "text": "Which outcomes can still count as a useful first conversation?", "depth": 2, "access": "premium", "tags": [ "outcomes", "progress", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_128_1_the_real_question_is_finally_clear", "text": "The real question is finally clear" }, { "id": "difficult_conversations_128_2_a_misunderstanding_is_corrected", "text": "A misunderstanding is corrected" }, { "id": "difficult_conversations_128_3_more_information_is_gathered", "text": "More information is gathered" }, { "id": "difficult_conversations_128_4_a_respectful_next_time_is_chosen", "text": "A respectful next time is chosen" } ], "answer_config": { "options": [ { "id": "difficult_conversations_128_1_the_real_question_is_finally_clear", "text": "The real question is finally clear" }, { "id": "difficult_conversations_128_2_a_misunderstanding_is_corrected", "text": "A misunderstanding is corrected" }, { "id": "difficult_conversations_128_3_more_information_is_gathered", "text": "More information is gathered" }, { "id": "difficult_conversations_128_4_a_respectful_next_time_is_chosen", "text": "A respectful next time is chosen" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_129", "category_id": "difficult_conversations", "type": "single_choice", "text": "If we leave with different answers, which result would still make the talk worthwhile?", "depth": 3, "access": "premium", "tags": [ "disagreement", "outcome", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_129_1_each_person_understands_the_other_position", "text": "Each person understands the other position" }, { "id": "difficult_conversations_129_2_the_immediate_boundary_is_clear", "text": "The immediate boundary is clear" }, { "id": "difficult_conversations_129_3_no_false_agreement_is_given", "text": "No false agreement is given" }, { "id": "difficult_conversations_129_4_the_next_decision_point_is_known", "text": "The next decision point is known" } ], "answer_config": { "options": [ { "id": "difficult_conversations_129_1_each_person_understands_the_other_position", "text": "Each person understands the other position" }, { "id": "difficult_conversations_129_2_the_immediate_boundary_is_clear", "text": "The immediate boundary is clear" }, { "id": "difficult_conversations_129_3_no_false_agreement_is_given", "text": "No false agreement is given" }, { "id": "difficult_conversations_129_4_the_next_decision_point_is_known", "text": "The next decision point is known" } ] } }, { "id": "difficult_conversations_130", "category_id": "difficult_conversations", "type": "multi_choice", "text": "What helps a conversation end without turning uncertainty into a crisis?", "depth": 2, "access": "premium", "tags": [ "uncertainty", "ending", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_130_1_naming_what_is_still_unknown", "text": "Naming what is still unknown" }, { "id": "difficult_conversations_130_2_agreeing_what_does_not_need_action_yet", "text": "Agreeing what does not need action yet" }, { "id": "difficult_conversations_130_3_choosing_one_practical_next_step", "text": "Choosing one practical next step" }, { "id": "difficult_conversations_130_4_avoiding_dramatic_predictions_about_the_future", "text": "Avoiding dramatic predictions about the future" } ], "answer_config": { "options": [ { "id": "difficult_conversations_130_1_naming_what_is_still_unknown", "text": "Naming what is still unknown" }, { "id": "difficult_conversations_130_2_agreeing_what_does_not_need_action_yet", "text": "Agreeing what does not need action yet" }, { "id": "difficult_conversations_130_3_choosing_one_practical_next_step", "text": "Choosing one practical next step" }, { "id": "difficult_conversations_130_4_avoiding_dramatic_predictions_about_the_future", "text": "Avoiding dramatic predictions about the future" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_131", "category_id": "difficult_conversations", "type": "scale", "text": "How easy is it for you to leave a serious topic partly unresolved?", "depth": 3, "access": "premium", "tags": [ "unresolved", "comfort", "difficult_conversations" ], "answer_config": { "min": 1, "max": 5, "min_label": "Very difficult", "max_label": "Usually manageable" } }, { "id": "difficult_conversations_132", "category_id": "difficult_conversations", "type": "multi_choice", "text": "Which signs suggest that outside expertise would help the decision?", "depth": 2, "access": "premium", "tags": [ "outside_help", "decision", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_132_1_the_facts_are_technical_or_legal", "text": "The facts are technical or legal" }, { "id": "difficult_conversations_132_2_health_or_safety_could_be_affected", "text": "Health or safety could be affected" }, { "id": "difficult_conversations_132_3_the_same_question_keeps_returning_without_new_information", "text": "The same question keeps returning without new information" }, { "id": "difficult_conversations_132_4_the_consequences_are_larger_than_either_person_understands", "text": "The consequences are larger than either person understands" } ], "answer_config": { "options": [ { "id": "difficult_conversations_132_1_the_facts_are_technical_or_legal", "text": "The facts are technical or legal" }, { "id": "difficult_conversations_132_2_health_or_safety_could_be_affected", "text": "Health or safety could be affected" }, { "id": "difficult_conversations_132_3_the_same_question_keeps_returning_without_new_information", "text": "The same question keeps returning without new information" }, { "id": "difficult_conversations_132_4_the_consequences_are_larger_than_either_person_understands", "text": "The consequences are larger than either person understands" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_133", "category_id": "difficult_conversations", "type": "multi_choice", "text": "Which details make a follow-up plan specific enough to trust?", "depth": 2, "access": "premium", "tags": [ "follow_up", "planning", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_133_1_a_date_or_condition_for_returning", "text": "A date or condition for returning" }, { "id": "difficult_conversations_133_2_a_clear_person_responsible_for_gathering_information", "text": "A clear person responsible for gathering information" }, { "id": "difficult_conversations_133_3_the_exact_question_still_needing_an_answer", "text": "The exact question still needing an answer" }, { "id": "difficult_conversations_133_4_an_agreement_about_what_happens_in_the_meantime", "text": "An agreement about what happens in the meantime" } ], "answer_config": { "options": [ { "id": "difficult_conversations_133_1_a_date_or_condition_for_returning", "text": "A date or condition for returning" }, { "id": "difficult_conversations_133_2_a_clear_person_responsible_for_gathering_information", "text": "A clear person responsible for gathering information" }, { "id": "difficult_conversations_133_3_the_exact_question_still_needing_an_answer", "text": "The exact question still needing an answer" }, { "id": "difficult_conversations_133_4_an_agreement_about_what_happens_in_the_meantime", "text": "An agreement about what happens in the meantime" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_134", "category_id": "difficult_conversations", "type": "single_choice", "text": "How should a difficult conversation end when both people need time?", "depth": 2, "access": "premium", "tags": [ "ending", "time", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_134_1_choose_a_time_to_return", "text": "Choose a time to return" }, { "id": "difficult_conversations_134_2_name_what_was_understood", "text": "Name what was understood" }, { "id": "difficult_conversations_134_3_agree_on_what_cannot_wait", "text": "Agree on what cannot wait" }, { "id": "difficult_conversations_134_4_decide_whether_any_immediate_support_is_needed", "text": "Decide whether any immediate support is needed" } ], "answer_config": { "options": [ { "id": "difficult_conversations_134_1_choose_a_time_to_return", "text": "Choose a time to return" }, { "id": "difficult_conversations_134_2_name_what_was_understood", "text": "Name what was understood" }, { "id": "difficult_conversations_134_3_agree_on_what_cannot_wait", "text": "Agree on what cannot wait" }, { "id": "difficult_conversations_134_4_decide_whether_any_immediate_support_is_needed", "text": "Decide whether any immediate support is needed" } ] } }, { "id": "difficult_conversations_135", "category_id": "difficult_conversations", "type": "multi_choice", "text": "Which promises should be avoided at the end of a hard talk?", "depth": 3, "access": "premium", "tags": [ "promises", "realism", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_135_1_promising_never_to_feel_that_way_again", "text": "Promising never to feel that way again" }, { "id": "difficult_conversations_135_2_a_guarantee_that_nothing_will_be_difficult", "text": "A guarantee that nothing will be difficult" }, { "id": "difficult_conversations_135_3_agreeing_only_because_someone_is_upset", "text": "Agreeing only because someone is upset" }, { "id": "difficult_conversations_135_4_an_unrealistic_deadline", "text": "An unrealistic deadline" } ], "answer_config": { "options": [ { "id": "difficult_conversations_135_1_promising_never_to_feel_that_way_again", "text": "Promising never to feel that way again" }, { "id": "difficult_conversations_135_2_a_guarantee_that_nothing_will_be_difficult", "text": "A guarantee that nothing will be difficult" }, { "id": "difficult_conversations_135_3_agreeing_only_because_someone_is_upset", "text": "Agreeing only because someone is upset" }, { "id": "difficult_conversations_135_4_an_unrealistic_deadline", "text": "An unrealistic deadline" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_136", "category_id": "difficult_conversations", "type": "multi_choice", "text": "What should happen when a request affects one person much more than the other?", "depth": 3, "access": "premium", "tags": [ "requests", "fairness", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_136_1_the_heavier_cost_is_named_plainly", "text": "The heavier cost is named plainly" }, { "id": "difficult_conversations_136_2_the_affected_person_gets_meaningful_choice", "text": "The affected person gets meaningful choice" }, { "id": "difficult_conversations_136_3_convenience_is_not_treated_like_equal_sacrifice", "text": "Convenience is not treated like equal sacrifice" }, { "id": "difficult_conversations_136_4_other_workable_options_are_considered", "text": "Other workable options are considered" } ], "answer_config": { "options": [ { "id": "difficult_conversations_136_1_the_heavier_cost_is_named_plainly", "text": "The heavier cost is named plainly" }, { "id": "difficult_conversations_136_2_the_affected_person_gets_meaningful_choice", "text": "The affected person gets meaningful choice" }, { "id": "difficult_conversations_136_3_convenience_is_not_treated_like_equal_sacrifice", "text": "Convenience is not treated like equal sacrifice" }, { "id": "difficult_conversations_136_4_other_workable_options_are_considered", "text": "Other workable options are considered" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_137", "category_id": "difficult_conversations", "type": "this_or_that", "text": "End with reassurance or end with the next step?", "depth": 1, "access": "premium", "tags": [ "quick_choice", "ending", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_137_1_end_with_reassurance", "text": "End with reassurance" }, { "id": "difficult_conversations_137_2_end_with_the_next_step", "text": "End with the next step" } ], "answer_config": { "options": [ { "id": "difficult_conversations_137_1_end_with_reassurance", "text": "End with reassurance" }, { "id": "difficult_conversations_137_2_end_with_the_next_step", "text": "End with the next step" } ] } }, { "id": "difficult_conversations_138", "category_id": "difficult_conversations", "type": "multi_choice", "text": "Which follow-up questions are useful after emotions have settled?", "depth": 2, "access": "premium", "tags": [ "follow_up", "questions", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_138_1_is_there_anything_important_i_missed", "text": "Is there anything important I missed?" }, { "id": "difficult_conversations_138_2_has_your_answer_changed_since_we_talked", "text": "Has your answer changed since we talked?" }, { "id": "difficult_conversations_138_3_do_we_need_another_conversation_or_a_decision", "text": "Do we need another conversation or a decision?" }, { "id": "difficult_conversations_138_4_what_would_make_the_next_step_clearer", "text": "What would make the next step clearer?" } ], "answer_config": { "options": [ { "id": "difficult_conversations_138_1_is_there_anything_important_i_missed", "text": "Is there anything important I missed?" }, { "id": "difficult_conversations_138_2_has_your_answer_changed_since_we_talked", "text": "Has your answer changed since we talked?" }, { "id": "difficult_conversations_138_3_do_we_need_another_conversation_or_a_decision", "text": "Do we need another conversation or a decision?" }, { "id": "difficult_conversations_138_4_what_would_make_the_next_step_clearer", "text": "What would make the next step clearer?" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_139", "category_id": "difficult_conversations", "type": "multi_choice", "text": "What makes the end of a serious talk feel complete enough for now?", "depth": 2, "access": "premium", "tags": [ "ending", "closure", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_139_1_the_main_point_was_heard", "text": "The main point was heard" }, { "id": "difficult_conversations_139_2_any_urgent_decision_was_addressed", "text": "Any urgent decision was addressed" }, { "id": "difficult_conversations_139_3_the_remaining_question_was_named", "text": "The remaining question was named" }, { "id": "difficult_conversations_139_4_both_people_know_what_happens_next", "text": "Both people know what happens next" } ], "answer_config": { "options": [ { "id": "difficult_conversations_139_1_the_main_point_was_heard", "text": "The main point was heard" }, { "id": "difficult_conversations_139_2_any_urgent_decision_was_addressed", "text": "Any urgent decision was addressed" }, { "id": "difficult_conversations_139_3_the_remaining_question_was_named", "text": "The remaining question was named" }, { "id": "difficult_conversations_139_4_both_people_know_what_happens_next", "text": "Both people know what happens next" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_140", "category_id": "difficult_conversations", "type": "scale", "text": "How confident are you that we can talk about hard subjects without solving everything at once?", "depth": 2, "access": "premium", "tags": [ "confidence", "realism", "difficult_conversations" ], "answer_config": { "min": 1, "max": 5, "min_label": "Not confident yet", "max_label": "Very confident" } }, { "id": "difficult_conversations_141", "category_id": "difficult_conversations", "type": "multi_choice", "text": "What helps a follow-up feel thoughtful instead of like reopening the whole conversation?", "depth": 2, "access": "premium", "tags": [ "follow_up", "scope", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_141_1_asking_about_one_specific_point", "text": "Asking about one specific point" }, { "id": "difficult_conversations_141_2_checking_whether_the_timing_works", "text": "Checking whether the timing works" }, { "id": "difficult_conversations_141_3_referring_to_the_agreement_already_made", "text": "Referring to the agreement already made" }, { "id": "difficult_conversations_141_4_leaving_unrelated_issues_out", "text": "Leaving unrelated issues out" } ], "answer_config": { "options": [ { "id": "difficult_conversations_141_1_asking_about_one_specific_point", "text": "Asking about one specific point" }, { "id": "difficult_conversations_141_2_checking_whether_the_timing_works", "text": "Checking whether the timing works" }, { "id": "difficult_conversations_141_3_referring_to_the_agreement_already_made", "text": "Referring to the agreement already made" }, { "id": "difficult_conversations_141_4_leaving_unrelated_issues_out", "text": "Leaving unrelated issues out" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_142", "category_id": "difficult_conversations", "type": "single_choice", "text": "Which sign best shows that a hard conversation was worth having?", "depth": 2, "access": "premium", "tags": [ "outcome", "value", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_142_1_we_understand_the_real_issue_better", "text": "We understand the real issue better" }, { "id": "difficult_conversations_142_2_a_necessary_truth_was_finally_said", "text": "A necessary truth was finally said" }, { "id": "difficult_conversations_142_3_a_decision_became_clearer", "text": "A decision became clearer" }, { "id": "difficult_conversations_142_4_the_next_conversation_feels_less_frightening", "text": "The next conversation feels less frightening" } ], "answer_config": { "options": [ { "id": "difficult_conversations_142_1_we_understand_the_real_issue_better", "text": "We understand the real issue better" }, { "id": "difficult_conversations_142_2_a_necessary_truth_was_finally_said", "text": "A necessary truth was finally said" }, { "id": "difficult_conversations_142_3_a_decision_became_clearer", "text": "A decision became clearer" }, { "id": "difficult_conversations_142_4_the_next_conversation_feels_less_frightening", "text": "The next conversation feels less frightening" } ] } }, { "id": "difficult_conversations_143", "category_id": "difficult_conversations", "type": "multi_choice", "text": "Which habits build confidence for future serious talks?", "depth": 2, "access": "premium", "tags": [ "confidence", "habits", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_143_1_returning_when_we_said_we_would", "text": "Returning when we said we would" }, { "id": "difficult_conversations_143_2_respecting_an_honest_answer", "text": "Respecting an honest answer" }, { "id": "difficult_conversations_143_3_keeping_private_details_private", "text": "Keeping private details private" }, { "id": "difficult_conversations_143_4_admitting_when_a_question_was_unfair", "text": "Admitting when a question was unfair" } ], "answer_config": { "options": [ { "id": "difficult_conversations_143_1_returning_when_we_said_we_would", "text": "Returning when we said we would" }, { "id": "difficult_conversations_143_2_respecting_an_honest_answer", "text": "Respecting an honest answer" }, { "id": "difficult_conversations_143_3_keeping_private_details_private", "text": "Keeping private details private" }, { "id": "difficult_conversations_143_4_admitting_when_a_question_was_unfair", "text": "Admitting when a question was unfair" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_144", "category_id": "difficult_conversations", "type": "multi_choice", "text": "What helps after a difficult conversation that did not go as planned?", "depth": 2, "access": "premium", "tags": [ "try_again", "learning", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_144_1_identify_the_point_where_it_became_unworkable", "text": "Identify the point where it became unworkable" }, { "id": "difficult_conversations_144_2_choose_a_smaller_question_for_the_next_attempt", "text": "Choose a smaller question for the next attempt" }, { "id": "difficult_conversations_144_3_change_the_timing_or_setting", "text": "Change the timing or setting" }, { "id": "difficult_conversations_144_4_ask_whether_another_form_of_support_would_help", "text": "Ask whether another form of support would help" } ], "answer_config": { "options": [ { "id": "difficult_conversations_144_1_identify_the_point_where_it_became_unworkable", "text": "Identify the point where it became unworkable" }, { "id": "difficult_conversations_144_2_choose_a_smaller_question_for_the_next_attempt", "text": "Choose a smaller question for the next attempt" }, { "id": "difficult_conversations_144_3_change_the_timing_or_setting", "text": "Change the timing or setting" }, { "id": "difficult_conversations_144_4_ask_whether_another_form_of_support_would_help", "text": "Ask whether another form of support would help" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_145", "category_id": "difficult_conversations", "type": "this_or_that", "text": "A short follow-up tomorrow or more time before returning?", "depth": 1, "access": "premium", "tags": [ "quick_choice", "follow_up", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_145_1_a_short_follow_up_tomorrow", "text": "A short follow-up tomorrow" }, { "id": "difficult_conversations_145_2_more_time_before_returning", "text": "More time before returning" } ], "answer_config": { "options": [ { "id": "difficult_conversations_145_1_a_short_follow_up_tomorrow", "text": "A short follow-up tomorrow" }, { "id": "difficult_conversations_145_2_more_time_before_returning", "text": "More time before returning" } ] } }, { "id": "difficult_conversations_146", "category_id": "difficult_conversations", "type": "multi_choice", "text": "Which signs show that a difficult subject needs another conversation?", "depth": 2, "access": "premium", "tags": [ "follow_up", "unfinished", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_146_1_a_decision_remains_unclear", "text": "A decision remains unclear" }, { "id": "difficult_conversations_146_2_new_information_changes_the_situation", "text": "New information changes the situation" }, { "id": "difficult_conversations_146_3_one_person_did_not_have_room_to_answer", "text": "One person did not have room to answer" }, { "id": "difficult_conversations_146_4_the_practical_next_step_was_never_chosen", "text": "The practical next step was never chosen" } ], "answer_config": { "options": [ { "id": "difficult_conversations_146_1_a_decision_remains_unclear", "text": "A decision remains unclear" }, { "id": "difficult_conversations_146_2_new_information_changes_the_situation", "text": "New information changes the situation" }, { "id": "difficult_conversations_146_3_one_person_did_not_have_room_to_answer", "text": "One person did not have room to answer" }, { "id": "difficult_conversations_146_4_the_practical_next_step_was_never_chosen", "text": "The practical next step was never chosen" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_147", "category_id": "difficult_conversations", "type": "single_choice", "text": "What should be remembered before bringing the same subject up again?", "depth": 2, "access": "premium", "tags": [ "follow_up", "memory", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_147_1_what_was_already_understood", "text": "What was already understood" }, { "id": "difficult_conversations_147_2_which_question_remains_open", "text": "Which question remains open" }, { "id": "difficult_conversations_147_3_what_timing_was_requested", "text": "What timing was requested" }, { "id": "difficult_conversations_147_4_whether_the_situation_has_actually_changed", "text": "Whether the situation has actually changed" } ], "answer_config": { "options": [ { "id": "difficult_conversations_147_1_what_was_already_understood", "text": "What was already understood" }, { "id": "difficult_conversations_147_2_which_question_remains_open", "text": "Which question remains open" }, { "id": "difficult_conversations_147_3_what_timing_was_requested", "text": "What timing was requested" }, { "id": "difficult_conversations_147_4_whether_the_situation_has_actually_changed", "text": "Whether the situation has actually changed" } ] } }, { "id": "difficult_conversations_148", "category_id": "difficult_conversations", "type": "multi_choice", "text": "What makes a final answer feel trustworthy even when it is disappointing?", "depth": 3, "access": "premium", "tags": [ "answer", "trustworthiness", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_148_1_it_is_stated_without_unnecessary_cruelty", "text": "It is stated without unnecessary cruelty" }, { "id": "difficult_conversations_148_2_the_reason_is_consistent_with_the_facts", "text": "The reason is consistent with the facts" }, { "id": "difficult_conversations_148_3_no_false_promise_is_added_to_soften_it", "text": "No false promise is added to soften it" }, { "id": "difficult_conversations_148_4_the_answer_does_not_change_under_pressure", "text": "The answer does not change under pressure" } ], "answer_config": { "options": [ { "id": "difficult_conversations_148_1_it_is_stated_without_unnecessary_cruelty", "text": "It is stated without unnecessary cruelty" }, { "id": "difficult_conversations_148_2_the_reason_is_consistent_with_the_facts", "text": "The reason is consistent with the facts" }, { "id": "difficult_conversations_148_3_no_false_promise_is_added_to_soften_it", "text": "No false promise is added to soften it" }, { "id": "difficult_conversations_148_4_the_answer_does_not_change_under_pressure", "text": "The answer does not change under pressure" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_149", "category_id": "difficult_conversations", "type": "multi_choice", "text": "Which conversations are important even when they do not end comfortably?", "depth": 3, "access": "premium", "tags": [ "importance", "honesty", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_149_1_a_boundary_needs_to_be_stated", "text": "A boundary needs to be stated" }, { "id": "difficult_conversations_149_2_a_shared_decision_cannot_be_avoided", "text": "A shared decision cannot be avoided" }, { "id": "difficult_conversations_149_3_someones_health_or_safety_is_affected", "text": "Someone’s health or safety is affected" }, { "id": "difficult_conversations_149_4_staying_silent_would_keep_someone_from_making_an_informed_choice", "text": "Staying silent would keep someone from making an informed choice" } ], "answer_config": { "options": [ { "id": "difficult_conversations_149_1_a_boundary_needs_to_be_stated", "text": "A boundary needs to be stated" }, { "id": "difficult_conversations_149_2_a_shared_decision_cannot_be_avoided", "text": "A shared decision cannot be avoided" }, { "id": "difficult_conversations_149_3_someones_health_or_safety_is_affected", "text": "Someone’s health or safety is affected" }, { "id": "difficult_conversations_149_4_staying_silent_would_keep_someone_from_making_an_informed_choice", "text": "Staying silent would keep someone from making an informed choice" } ], "min_selections": 1, "max_selections": 3 } }, { "id": "difficult_conversations_150", "category_id": "difficult_conversations", "type": "multi_choice", "text": "What would make our next difficult conversation feel more manageable?", "depth": 1, "access": "premium", "tags": [ "next_time", "confidence", "difficult_conversations" ], "options": [ { "id": "difficult_conversations_150_1_a_clearer_time_limit", "text": "A clearer time limit" }, { "id": "difficult_conversations_150_2_one_topic_instead_of_several", "text": "One topic instead of several" }, { "id": "difficult_conversations_150_3_a_gentler_first_sentence", "text": "A gentler first sentence" }, { "id": "difficult_conversations_150_4_permission_to_pause_and_return", "text": "Permission to pause and return" } ], "answer_config": { "options": [ { "id": "difficult_conversations_150_1_a_clearer_time_limit", "text": "A clearer time limit" }, { "id": "difficult_conversations_150_2_one_topic_instead_of_several", "text": "One topic instead of several" }, { "id": "difficult_conversations_150_3_a_gentler_first_sentence", "text": "A gentler first sentence" }, { "id": "difficult_conversations_150_4_permission_to_pause_and_return", "text": "Permission to pause and return" } ], "min_selections": 1, "max_selections": 3 } } ] }