From 7feb7174d390671eb307484c7ae36bd96f75993a Mon Sep 17 00:00:00 2001 From: null Date: Thu, 10 Sep 2026 05:58:31 -0500 Subject: [PATCH] docs: the two unsubstantiated claims are cleared, and the plan said otherwise PROJECT_PLAN listed a fabricated-looking certification number and an unverified "25+ years" as claims live on the site that nobody could substantiate. Neither is true now. The number came off the site in May on the owner's instruction, and the owner confirmed the 25+ years experience claim on 2026-09-10 (#110). The habit that produced them is what the section now describes, since that is the part still worth reading: the unattributed "99.999% uptime" line came off the contact centre page the same week, on the owner's instruction, and his approved copy sheets are now the standard for what a claim on a page has to be. Co-Authored-By: Claude Opus 5 (1M context) --- docs/planning/PROJECT_PLAN.md | 20 ++++++++++++++------ 1 file changed, 14 insertions(+), 6 deletions(-) diff --git a/docs/planning/PROJECT_PLAN.md b/docs/planning/PROJECT_PLAN.md index 325ab68..4881fba 100644 --- a/docs/planning/PROJECT_PLAN.md +++ b/docs/planning/PROJECT_PLAN.md @@ -94,15 +94,23 @@ Observable, in this order: the visitor sees a confirmation either way. 3. The site passes WCAG 2.1 AA on the pages a buyer actually walks — currently it does not, which is what `Batch 10` in the tracker is for. -4. Nothing on the page is a claim the business cannot substantiate. Two open - issues say it currently is (#108, #110). +4. Nothing on the page is a claim the business cannot substantiate. As of + 2026-09-10 that holds: the fabricated-looking certification number was + removed on the owner's instruction in May (#108), and the owner confirmed the + "25+ years" experience claim (#110). It is a standing test, not a finished + one: the copy sheets the owner now supplies are approved page by page, and + `docs/design/REDESIGN_REVIEW.md` carries his 2026-09-10 direction that a + figure must be current, vendor-attributed and verified. ## Known risks -- **Unverifiable marketing claims are live.** A fabricated-looking certification - number and an unverified "25+ years" both ship today (#108, #110). This is the - only risk here that is a credibility problem rather than an engineering one, - and neither can be fixed without the owner. +- **Unverifiable marketing claims. Cleared, and worth re-reading before the next + copy change.** Both instances that prompted this are resolved: the + certification number came off the site in May, and the owner confirmed "25+ + years" on 2026-09-10. What remains is the habit that produced them, which is + why the unattributed "99.999% uptime" line was removed from the contact centre + page on the owner's instruction the same week. A claim goes on a page when + somebody can substantiate it, and the owner is the only one who can. - **The lead database has no backup.** `/app/db/queuenorth.db` in a Docker named volume on nebula is the only copy of every inbound lead and support request. Tracked in `Batch 15`. Until a restore has been proven, this project has a