// Unified Communications service page content.
// Source: owner-approved Unified Communications SEO + AI Search change sheet,
// approved 2026-08-28. Customer-facing copy only; website-manager directions,
// verification steps and internal-only blocks are excluded.
// Leaf module: no imports, no JSX.
//
// ol item contract, shared by every generated content module: an 'ol' block's items
// are EITHER plain strings (a simple sequence) OR objects of the shape
// { text, detail } (a step title plus its explanation). Both shapes are valid, and a
// block never mixes them. A renderer must normalise before rendering: treat a string
// item as { text: item, detail: undefined } and emit detail only when it is present.
// This module's implementation sequence uses plain strings because the approved sheet
// gives its steps no explanation; the peer module content/contact-center.js uses
// { text, detail } because its sheet does.

export const page = {
  seo: {
    title: 'Business Phone & UCaaS Solutions | Queue North',
    description:
      'Modern business phone and UCaaS solutions from Queue North Technologies, including 8x8 and Cisco implementation, migration, number porting, deployment, and support.',
  },

  hero: {
    h1: 'Business Phone & Unified Communications Solutions',
    subheading:
      'Cloud phone, messaging, meetings, and collaboration designed around how your business actually works.',
    intro: [
      'Queue North Technologies helps businesses replace fragmented or outdated phone systems with cloud communications designed around their users, locations, workflows, and support requirements. We design, implement, migrate, and support unified communications environments using platforms including 8x8 and Cisco Webex.',
    ],
    primaryCta: { label: 'Request a Communications Review', to: '/contact#contact-form' },
    secondaryCta: { label: 'Talk With an Engineer', to: '/contact#contact-form' },
  },

  sections: [
    {
      id: 'business-phone-systems-built-around-the-business',
      title: 'Business Phone Systems Built Around the Business',
      kind: undefined,
      blocks: [
        {
          type: 'p',
          text: 'A modern business phone system should do more than make and receive calls. It should support how customers reach the organization, how calls move between people and locations, how employees work remotely or on site, and how the system will be supported after deployment.',
        },
        {
          type: 'p',
          text: 'Queue North designs unified communications environments that can combine:',
        },
        {
          type: 'ul',
          items: [
            'Business voice.',
            'Desktop and mobile calling.',
            'Messaging and business SMS.',
            'Video meetings and collaboration.',
            'Auto attendants.',
            'Ring groups and call queues.',
            'Multi-site communications.',
            'Number porting and DID planning.',
            'Microsoft Teams voice integration where appropriate.',
            'User and administrator planning.',
          ],
        },
      ],
    },

    {
      id: 'ucaas-8x8-implementation',
      title: '8x8 UCaaS Implementation and Support',
      kind: undefined,
      blocks: [
        {
          type: 'p',
          text: 'An 8x8 implementation should include more than licensing and user creation. A successful deployment requires planning for sites, users, phone numbers, dial plans, routing, auto attendants, queues, endpoints, network readiness, migration, testing, and post-cutover support.',
        },
        {
          type: 'p',
          text: 'Queue North can assist with:',
        },
        {
          type: 'ul',
          items: [
            '8x8 Work implementation.',
            'Existing-system migration.',
            'User and site configuration.',
            'Number claiming and number porting.',
            'Auto attendant and call-flow configuration.',
            'Ring groups and call queues.',
            'Device and endpoint planning.',
            'Network-readiness review.',
            'Administrator guidance.',
            'Ongoing 8x8 support.',
          ],
        },
        {
          type: 'image',
          src: null,
          alt: '8x8 Work business communications application',
          caption: '8x8 Work',
          width: 1600,
          height: 900,
        },
      ],
    },

    {
      id: 'cisco-webex-communications-options',
      title: 'Cisco Webex Communications Options',
      kind: undefined,
      blocks: [
        {
          type: 'p',
          text: 'Cisco Webex can provide calling, messaging, meetings, and collaboration in a common application experience. The correct design depends on the customer\'s existing Cisco environment, cloud strategy, user model, integrations, support requirements, and migration plan.',
        },
        {
          type: 'p',
          text: 'Queue North also has experience with Cisco Unified Communications Manager environments and can help evaluate whether a cloud, on-premises, or transitional approach is appropriate for the business.',
        },
        {
          type: 'image',
          src: null,
          alt: 'Cisco Webex communications application',
          caption: 'Cisco Webex',
          width: 1600,
          height: 900,
        },
      ],
    },

    {
      id: 'phone-system-migration-review',
      title: 'What Should Be Reviewed Before a Phone-System Migration?',
      kind: undefined,
      blocks: [
        {
          type: 'p',
          text: 'Before migrating a business phone system, review the current users, locations, phone numbers, call flows, carrier dependencies, network readiness, emergency-calling requirements, integrations, devices, cutover plan, and support ownership. Problems in any of these areas can cause avoidable disruption even when the new platform itself is working correctly.',
        },
        {
          type: 'h3',
          text: 'Queue North implementation sequence',
        },
        {
          type: 'ol',
          items: [
            'Current-state discovery.',
            'User and location inventory.',
            'Phone-number and porting review.',
            'Call-flow and routing design.',
            'Network-readiness review.',
            'Platform configuration.',
            'Testing and validation.',
            'Number-port / cutover planning.',
            'User and administrator training.',
            'Post-cutover support.',
          ],
        },
      ],
    },

    {
      id: 'keeping-existing-phone-numbers',
      title: 'Can Existing Business Phone Numbers Be Kept?',
      kind: undefined,
      blocks: [
        {
          type: 'p',
          text: 'In many migrations, existing business telephone numbers can be ported to the new service. Portability depends on the current carrier, number eligibility, account information, service records, and other carrier requirements.',
        },
        {
          type: 'p',
          text: 'Queue North can include number inventory, portability review, documentation, port scheduling, and cutover planning as part of an approved migration.',
        },
      ],
    },

    {
      id: 'multiple-locations-and-hybrid-teams',
      title: 'Unified Communications for Multiple Locations and Hybrid Teams',
      kind: undefined,
      blocks: [
        {
          type: 'p',
          text: 'Queue North can design communications environments for:',
        },
        {
          type: 'ul',
          items: [
            'Multiple offices.',
            'Remote employees.',
            'Hybrid teams.',
            'Centralized reception.',
            'Shared call handling.',
            'Location-specific business hours.',
            'Department call queues.',
            'Mobile and desktop users.',
          ],
        },
        {
          type: 'p',
          text: 'The objective is consistent communications without forcing every location to operate as an isolated phone system.',
        },
      ],
    },

    {
      id: 'network-readiness',
      title: 'A Cloud Phone System Still Depends on the Network',
      kind: undefined,
      blocks: [
        {
          type: 'p',
          text: [
            'A UCaaS platform can only perform as well as the network path supporting it. Before a major migration, the business should review internet connectivity, ',
            { to: '/services/local-networking', text: 'LAN design' },
            ', ',
            { to: '/services/wireless-access', text: 'Wi-Fi' },
            ' where voice is used wirelessly, quality of service, firewall requirements, resiliency, and any site-specific dependencies that could affect call quality or availability.',
          ],
        },
      ],
    },

    {
      id: 'when-to-review-your-phone-system',
      title: 'When Should You Review Your Current Phone System?',
      kind: undefined,
      blocks: [
        {
          type: 'p',
          text: 'A review may be worthwhile when:',
        },
        {
          type: 'ul',
          items: [
            'A contract is approaching renewal.',
            'Employees rely on disconnected communications tools.',
            'Calls are frequently transferred incorrectly.',
            'Customers report difficulty reaching the right person.',
            'Missed-call or voicemail complaints are recurring.',
            'Adding users or locations is unnecessarily difficult.',
            'Support ownership is unclear.',
            'The organization is paying for unused licenses or features.',
            'The current system does not integrate well with other business applications.',
            'A move, acquisition, new location, or major staffing change is approaching.',
          ],
        },
      ],
    },

    {
      id: 'after-go-live',
      title: 'What Happens After the New Phone System Goes Live?',
      kind: undefined,
      blocks: [
        {
          type: 'p',
          text: 'A phone-system project should not end at cutover.',
        },
        {
          type: 'p',
          text: 'Post-deployment work may include:',
        },
        {
          type: 'ul',
          items: [
            'User issues.',
            'Routing corrections.',
            'Number and caller-ID validation.',
            'Auto-attendant changes.',
            'Device problems.',
            'Administrator questions.',
            'Adoption and training.',
            'Platform changes as the business evolves.',
          ],
        },
        {
          type: 'p',
          text: 'Queue North offers ongoing support options so the customer has a defined path for operational help after implementation.',
        },
      ],
    },

    {
      id: 'why-queue-north-technologies',
      title: 'Why Queue North Technologies?',
      kind: 'list',
      blocks: [
        {
          type: 'ul',
          items: [
            '8x8 and Cisco expertise.',
            'Custom CRM Integration Applications',
            'Direct access to technical resources.',
            'Migration and implementation experience.',
            'Vendor-neutral recommendations.',
            'Network and infrastructure knowledge beyond the phone platform.',
            'Ongoing managed-support options.',
            'Veteran-owned and operated.',
          ],
        },
      ],
    },

    {
      id: 'faq',
      title: 'Frequently Asked Questions',
      kind: 'faq',
      blocks: [
        { type: 'h3', text: 'What is UCaaS?' },
        {
          type: 'p',
          text: 'UCaaS, or Unified Communications as a Service, combines business calling, messaging, meetings, and collaboration through a cloud-delivered platform.',
        },

        { type: 'h3', text: 'What should an 8x8 implementation include?' },
        {
          type: 'p',
          text: 'An implementation may include discovery, user and site planning, number inventory and porting, call-flow design, platform configuration, device planning, network readiness, testing, cutover, training, and post-deployment support.',
        },

        { type: 'h3', text: 'Can Queue North migrate existing business phone numbers?' },
        {
          type: 'p',
          text: 'Queue North can plan and coordinate number porting when the numbers are eligible. Portability depends on the current carrier and account details.',
        },

        { type: 'h3', text: 'Do all existing phones have to be replaced?' },
        {
          type: 'p',
          text: 'Not necessarily. Device requirements depend on the selected platform, supported hardware, user needs, and the condition of the existing environment.',
        },

        { type: 'h3', text: 'Can 8x8 or Webex support multiple offices and remote users?' },
        {
          type: 'p',
          text: 'Yes, both platforms can support distributed users and locations when the deployment is designed around the organization\'s requirements.',
        },

        { type: 'h3', text: 'Can a business phone system integrate with Microsoft Teams?' },
        {
          type: 'p',
          text: 'In many environments, yes. The correct architecture depends on the existing Microsoft and communications environment and should be reviewed before implementation.',
        },

        { type: 'h3', text: 'Does Queue North provide support after implementation?' },
        {
          type: 'p',
          text: 'Yes. Queue North offers 3 tiers of ongoing support in addition to implementation and migration services.',
        },
      ],
    },
  ],

  related: [
    { to: '/services/contact-center', label: 'contact center and CCaaS solutions' },
    { to: '/services/managed-support', label: 'ongoing communications support' },
    { to: '/services/local-networking', label: 'business network design and support' },
    { to: '/services/wireless-access', label: 'business Wi-Fi' },
    { to: '/services/infrastructure-cabling', label: 'structured cabling and infrastructure' },
    { to: '/services/consulting-training', label: 'communications consulting and training' },
    { to: '/contact', label: 'request a communications review' },
  ],
}